Mary Mburu

Results-driven and customer-focused professional with experience in retail sales, customer service, hospitality support, and small business management. Skilled in communication, teamwork, problem-solving, and handling customers in fast-paced environments. Proficient in computer applications and committed to delivering excellent customer experiences. Seeking opportunities in customer service, administration, retail, hospitality, or merchandising.

Salesperson at Felly Bakers (2019-01 – 2021-12)

• Assisted customers with purchases and ensured excellent customer satisfaction.
• Managed product displays and supported inventory organization.
• Handled cash transactions and maintained accurate records.

Customer Service Assistant at Local Eatery (2021-01 – 2022-12)

• Provided professional customer service in a busy hospitality environment.
• Responded to customer concerns and ensured smooth daily operations.
• Maintained cleanliness and supported food service activities.

Independent Shoe Seller at Self-Employed (2022-01 – Present)

• Managed customer orders, marketing, and daily sales operations.
• Built strong customer relationships through excellent communication.
• Tracked stock and handled business transactions efficiently.

Certificate in Basic Training in Information Technology – Kiambu Training College (2021-01 – 2022-12)

Certificate in Cookery, Bakery and Services – St. Kizito Technical College (2021-01 – 2021-12)

Kenya Certificate of Secondary Education (KCSE) – Uhuru Kenyatta Secondary School (2015-01 – 2018-12)