Mary Mugo

• -I'm really energetic and a great communicator.

.working in Customer service for more than 2years helped me to build confidence and taught me the importance of customer loyalty.

• I'm punctual, dependable, can be counted upon to finish what i started.
• I understand my customers needs.
• I consider myself hard-working/ reliable/ dependable/ helpful/ outgoing/ organised/ honest/ cooperative.

Customer Service Representative | Agility Valuers Ltd

Key Contributions &Results

• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 
• Developing community reputation through commitment to customer satisfaction and strong client relationships.
• Cultivating customer loyalty, promoting repeat customers and improving sales.
•  Liaising with customers, management and sales team to beer understand customer needs and recommending appropriate solutions. 
• Helping minimize defaults by reaching out to customers with delayed payments.

Jan 2017-July 2019 : Diploma in Media and Communication.

December 2016 : Certificate of computer packages, Kiambu Institute of computer Technologies(part time classes)

Jan 2013- Dec 2016 : K.C.S.E, Kinoo Girls Secondary School

( Attained Cplain)

Jan2005-Dec2012 : KCPE, Dr. Muthiora Primary School.