Mary Musyoki

I am a dynamic and results-driven professional with a strong background in business banking, sales leadership, and client relationship management. I excel in financial analysis, strategic planning, and consistently achieving sales targets through innovative solutions and building strong client relationships. My communication skills, analytical mindset, and commitment to customer service excellence set me apart.

I have a proven ability to manage and grow business portfolios while ensuring compliance with regulatory standards. As a proactive leader, I thrive on driving team performance and delivering tailored financial solutions, and I am eager to bring my expertise to a role that supports business growth and my professional development.

Relationship Manager at KCB Bank (2023-10 – Present)

Managing and expanding business client portfolios while delivering customized financial solutions

• Manage and expand a portfolio of business clients by delivering customized financial solutions to meet their needs
• Perform in-depth financial analysis to assess client needs and ensure adherence to regulatory and compliance standards
• Cultivate and maintain strong client relationships while proactively identifying and pursuing new business opportunities
• Consistently achieve sales targets by collaborating with internal teams to provide a full range of banking services

Sales Representative at KCB Bank (2020-02 – 2023-09)

Led sales team and drove customer acquisition while achieving and exceeding sales targets

• Consistently ranked as the top sales performer for two consecutive quarters
• Developed and introduced a sales tracking system that enhanced data accuracy by 20%
• Part of the digital team driving the bank's strategy of being digital to the core, achieving 95% new accounts mobi connections within three years
• Ran campaigns on legacy accounts resulting in over 2/3 connections
• Delivered and surpassed targets on mobi connections, deposits and loans leading to promotion to managerial position
• Led the branch sales team of seven members before promotion to Business Banker, overseeing team performance and development
• Spearheaded customer acquisition efforts by prospecting, promoting bank products and services, and converting leads into new accounts and relationships
• Managed and nurtured client relationships, promptly addressing customer inquiries and directing them as needed
• Achieved and exceeded individual and team sales targets through effective tracking, performance analysis, and identifying areas for improvement
• Prepared and analyzed daily, weekly, and monthly sales reports, participated in sales training programs, and applied insights to enhance sales performance and achieve goals

Content Supervisor at Kenya National Bureau of Statistics (2019-08 – 2019-08)

Clerk at Independent Electoral and Boundaries Commission (2017-01 – 2017-10)

Attaché at National Industrial Training Authority (2016-07 – 2016-09)

Master of Science in Data Analytics – KCA University (2022-09)

Bachelor of Science in Mathematical Sciences with IT - Statistics Option – Maseno University (2012 – 2016)

Kenya Certificate of Secondary Education – Kathiani Girls High School (2008 – 2011)