Mary Mutheu

I'm a self driven dedicated professional with experience in client interaction, customer service, and health education. Well skilled in managing inquiries and providing exceptional support warmly. I possess excellent interpersonal skills, strong attention to detail, the ability to multitask, good decision-making, and an outstanding customer-focused approach.

I am adaptable and committed to maintaining professionalism, efficiency, and quality service delivery at all times. I possess good telephone handling etiquette, experienced in appointment scheduling, record management and all front desk tasks. My goal is always ensuring clients are given the best customer service and maintaining positive experience for clients and visitors.

Front Officer/Receptionist - Equity Afia Medical Centre - Kikuyu

(2021-06)

• Handling front desk duties including receiving clients, responding to inquiries, and directing patients appropriately.
• Managing incoming phone calls and emails while ensuring timely and professional communication.
• Analyzing, vetting, and processing insurance claims efficiently and within set timelines.
• Keeping detailed and accurate records of claims, correspondence, investigation reports, and settlement documentation.
• Ensuring services are eligible for payment and claims are submitted and paid on time.
• Ensuring claim forms are fully and correctly filled to prevent rejections and payment delays.
• Requesting and following up on pre-authorizations through calls and emails.
• Managing patients by providing clear communication on processes and service timelines.
• Ensuring all services rendered are correctly charged and billed in the system.
• Balancing and reconciling financial records and daily reports.
• Responding to customer queries professionally via calls, email, and in person.
• Handling billing, dispatch of claims, and ensuring all clerical functions are completed accurately.
• Submitting claims on various portals and tracking their progress.
• Maintaining an organized front office environment and offering excellent customer service.
• Supporting administrative duties such as filing, documentation, data entry, and appointment organization.

Nutritionist Intern - Mama Lucy Kibaki Hospital

(2021-01 - 2021-04)

• Designing and implementing meal plans for patients based on individualized nutrition needs.
• Contributing to patient care plans and offering nutrition education.
• Managing and delivering quality food items through food service rotations.
• Discussing and reviewing clients' eating habits for better health outcomes.
• Offering nutrition counseling to promote patient wellbeing.
• Supplying supplements to malnourished patients.

Nutrition Intern - Machakos Level 5 Hospital

(2018-09 - 2018-12)

• Conducting nutrition assessments and reporting to the nutritionist in charge.
• Organizing and facilitating community outreach programs on nutrition awareness.
• Developing meal plans and monitoring patient progress.
• Conducting anthropometric assessments for infants under five.
• Supplementing HIV and TB patients with fortified foods and nutrition-specific supplements.
• Participated in nutrition counselling, meal planning, health education, diet analysis and direct vitals assessment.

Bachelor of Science - Nutrition and Dietetics - The Technical University of Kenya (2016-09 - 2022-09)

Kenya Certificate of Secondary Education - Alliance Girls' High School (2012 - 2015)

Kenya Certificate of Primary Education - Mumani Primary School (2002 - 2011)