Mary Muthoni

Salesforce Administrator with hands-on experience supporting and optimizing Salesforce environments through system configuration, automation, reporting, data management, and end-user support. Skilled in translating operational requirements into scalable Salesforce solutions, with strong experience in Flow automation, user access management, and maintaining reliable system performance. Experienced working across multiple business needs, supporting stakeholders, improving workflows, and maintaining organized, well-documented systems.

Recognized for strong problem-solving, attention to detail, and ability to work independently in fast-paced environments.

Salesforce Associate at Village Enterprise (2025-10 – 2026-03)

Supported the administration and optimization of Salesforce to manage program operations, reporting, and workflow efficiency.

• Configured and maintained Salesforce objects, fields, page layouts, validation rules, and permission settings aligned with operational requirements.
• Designed and maintained Flow automations to streamline business processes and reduce manual effort.
• Built and maintained reports and dashboards to support operational visibility and decision-making.
• Managed user access, roles, profiles, and permissions to ensure secure and structured system usage
• Collaborated with stakeholders to gather requirements and translate business processes into scalable Salesforce solutions
• Conducted data audits, validation, cleanup, and deduplication to maintain high-quality and reliable system data
• Maintained documentation for system configurations, workflows, and operational processes to support consistency and scalability
• Supported Experience Cloud functionality and user engagement workflows

Salesforce Trainee / Team Lead at ALx Africa (2025-03 – 2025-10)

Salesforce Administrator Platform - Delivered Salesforce solutions across project-based business scenarios involving automation, reporting, and system configuration.

• Configured objects, relationships, validation rules, and user access structures.
• Built Flow and Process Builder automation to improve workflow efficiency and system usability.
• Developed reports and dashboards for operational monitoring and performance tracking.
• Supported troubleshooting and testing activities during solution implementation.
• Led team coordination by tracking tasks, supporting peers, and ensuring timely delivery of project work.
• Documented configurations and solutions to support knowledge sharing and maintainability.

Contact Centre Agent at Twiga Foods (2023-12 – 2025-06)

Provided high-volume CRM and operational support using Salesforce systems

• Resolved user issues through structured troubleshooting, contributing to high first-contact resolution rates
• Maintained accurate system records to support data integrity and operational reporting
• Worked within structured workflows while supporting consistent service delivery under pressure

Bachelor of Science in Public Health – Jaramogi oginga Odinga University of Science and Technology (2016-09 – 2019-11)