Mary Njeri

I am a pro-active, highly-qualified, and self-motivated customer care professional with a proven experience and sound understanding of clients. I possess a high degree of responsibility with an ability to handle complex assignments, professional ethics and personal integrity at a personal and professional level.

I am skilled in customer acquisition, customer maintenance as well as customer retention. I have the ability to handle complex assignments effectively and possessing the confidence to work as part of a team or independently.

I am seeking a position in a competitive, inventive and a reputable organization that can offer me an opportunity to grow my skills while solving its challenges.

Answering questions, providing information.

• Managing and resolving customer complaints.
• Following up on customer concerns and providing solutions.
• Identifying and escalating priority issues and where necessary.
• Providing customers with product and service information by clearly explaining procedures.

Achievement

• Currently improving standards in handling of customer service.

Highschool attained certificate of primary education