Mary

Detail-oriented Administrative Assistant with 10+ years of experience supporting business operations, client communication, and documentation management. Skilled in remote coordination, CRM systems, and handling client portfolios. Proven ability to streamline workflows, improve response times, and maintain high data accuracy in fast-paced environments.

Office Manager at Movers Insurance Agency (2016-01 – 2024-01)

• Managed daily administrative operations and coordinated client communications in a high-volume environment.
• Maintained and updated client records in internal systems, ensuring accuracy and compliance.
• Improved response time from 24 hours to under 6 hours through process optimization.
• Supported documentation workflows and ensured 100% accuracy in submissions.
• Handled scheduling, email correspondence, and follow-ups with clients.

Administrative Assistant at APA Insurance Ltd (2011-01 – 2013-01)

• Processed and maintained over 100 client records monthly using structured systems.
• Improved filing and retrieval systems, reducing access time by 40%.
• Responded to customer inquiries and supported daily administrative operations.

Sales Agent at UAP Insurance (2011-01 – 2011-12)

• Built strong client relationships and exceeded sales targets by 20%.
• Maintained accurate records and conducted consistent follow-ups.

Office Assistant at Delfast Insurance Agency (2010-01 – 2011-01)

• Supported general office operations and ensured organized documentation systems.

BA in Psychology – Laikipia University / Egerton University

Higher Diploma in Psychological Counseling – Kenya Methodist University

Certificate in Proficiency in Insurance – College of Insurance