Mary Wangare

Personable Call Center Representative with 2+ years of experience. Eager to support organizations in ensuring customer satisfaction and retaining clients through effective and efficient handling of customer inquiries.

• Managed high-volume customer support calls, efficiently resolving inquiries and complaints.
• Implemented a new and improved customer feedback system which boosted customer satisfaction by 30%.
• Trained and mentored new employees, enhancing team performance by 20%.
• Helped develop new strategies for customer retention.Handled customer complaints and inquiries via phone and email.
• Assisted in developing new customer service protocols which resulted in a 15% decrease in monthly customer complaints.
• Achieved one of the highest customer service scores for consistently meeting customer needs.

• Active member of the University's Customer Service Club
• Led a team of volunteers for a statewide Customer Service Event