Maryann Njeri

Passionate and service-oriented professional and solid background in service delivery, interpersonal communication, and caregiving. Skilled in working with various client demands and being patient, empathetic and professional. Flexible, dependable, and proficient in problem-solving, which is why I would be ideally suited to job that demands a high level of communication, customer satisfaction, and teamwork.

Waitress - Wildly Coffee Restaurant

(2024-07 - 2026-07)

• Welcomed and served customers with professionalism and courtesy.
• Took accurate food and beverage orders and ensured timely service.
• Processed payments and handled cash and POS transactions.
• Resolved customer concerns promptly to ensure satisfaction.
• Maintained cleanliness of the dining area and service stations.
• Followed food safety, hygiene, and company service standards.
• Collaborated with kitchen staff to ensure accurate and efficient orders.

Caregiver - National Spinal Injury Hospital

(2023 - 2023)

• Provided professional and compassionate support to patients, ensuring comfort and satisfaction.
• Communicated effectively with patients, families, and healthcare staff to address concerns and needs.
• Maintained accurate records and followed established procedures and policies.
• Demonstrated patience, empathy, and professionalism in high-pressure environments.

Caregiver - Cerebral Palsy Society of Kenya

(2023 - 2023)

• Assisted clients with daily activities while maintaining dignity and respect.
• Responded promptly to client needs and concerns, ensuring a positive service experience.
• Built strong relationships with clients and colleagues through effective communication.

Caregiver Certificate - Caregiving - Rafa Institute of Disability and Elderly Care (2023)

Certificate in Catering - Catering - YMCA Institute (2022)

Kenya Certificate of Secondary Education (KCSE) - Kayole South Secondary School (2018 - 2021)

Kenya Certificate of Primary Education (KCPE) - Stanjo Silverbridge Primary School (2010 - 2017)