Maryanne Jesang

Detail-oriented IT professional with practical experience in technical support, systems administration, software documentation, and customer service. Currently serving as an IT Officer Intern at the National Drought Management Authority, where I demonstrate strong troubleshooting skills, cybersecurity awareness, and a collaborative approach to problem-solving. Passionate about continuous learning and contributing to efficient, secure IT environments.

IT Officer Intern - National Drought Management Authority

(2025-04)

• Provide Tier-1 technical support, resolving hardware, software, and network issues efficiently.
• Install, configure, and maintain computers, printers, and peripheral devices.
• Manage user accounts and permissions using Active Directory.
• Support cybersecurity initiatives including antivirus deployment and security awareness.
• Maintain IT documentation, inventories, and backup procedures.

Customer Service Agent - CCI Kenya

(2023-11 - 2024-03)

• Delivered high-quality customer service while addressing customer inquiries professionally.
• Utilized Salesforce CRM for customer engagement and record management.
• Performed administrative duties including scheduling and documentation.

IT Consultant - Hirleys Furniture Limited

(2022-02 - 2023-01)

• Analyzed organizational data and identified system and infrastructure requirements.
• Recommended and implemented appropriate hardware and software solutions.
• Provided troubleshooting, system maintenance, and user training.

Software Development Attachee - Brisk Solution Limited

(2021-10 - 2022-01)

• Participated in software development projects and technical documentation.
• Prepared software requirement specifications and project reports.
• Designed prototypes and contributed to JavaScript-based user interfaces.

Diploma - Technical Trainer Education (Computer Studies – CBT) - Kenya School of TVET (2024-04)

BSc - Computer Science - Cooperative University of Kenya (2018 - 2022)

Kenya Certificate of Secondary Education (KCSE) - Moi Tea Girls Secondary School (2014 - 2017)

Kenya Certificate of Primary Education (KCPE) - Kagaki School (2011 - 2013)