Maureen Kivuti
Skilled customer service and flight controller with 10 years of aviation industry experience
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About
Skilled customer service and flight controller with 10 years of aviation industry experience. Track record of providing high quality customer-focused service using in-depth knowledge of systems and processes resulting in enhanced customer retention.
Experience
Flight Controller and Customer Service at Swissport Kenya Limited (2016-01 – Present)
- Flight controller (FC) for Egypt airlines, Indigo, Brussels airlines, Rwandair, Asky and Air India
- Proficient in airline reservation and passenger service systems, including GO Now, SabreSonic, and Amadeus Altea
- Ticketing Agent for Lufthansa German airlines, Indigo, Brussels airlines, Air India
- Trainer for Check in and baggage systems
- Certified trainer for the Sabre Sonic system
Financial Advisor at Britam (2015-01 – 2016-06)
Sales Assistant at Urithi Housing Cooperative Society (2015-01 – 2016-06)
Voter Registration Clerk at IEBC (2014-01 – 2014-12)
Exam Checker and Exam Invigilator at KASNEB (2014-01 – 2014-12)
Intern at Kenya School OF Government (2013-06 – 2013-08)
Intern at UNITED STATES INTERNATIONAL UNIVERSITY (2011-08 – 2011-11)
Education
Bachelor of Science in Information Technology – KCA UNIVERSITY (2012-01 – 2013-12)
Diploma in Information Technology – KCA UNIVERSITY (2009-01 – 2011-12)
Certificate in Computer Application – ACHIEVERS TRAINING COLLEGE (2009-01 – 2009-12)
Course in CISCO – JKUAT (2015-01 – 2015-12)
