Maureen Korir

I am a dynamic and goal-oriented sales and marketing professional with hands-on experience in customer service, brand promotion, telesales, loan processing, and investment consultancy. I possess strong communication, client management, and relationship-building skills. I am passionate about delivering value, achieving sales targets, and contributing to business growth.

I am also highly adaptable, a team player, and a fast learner. My career objective is to leverage my knowledge, skills, and experience in sales, marketing, and customer service to contribute meaningfully to the success of a progressive institution, while growing professionally and achieving institutional goals.

Loan Officer at Advance Liquidity Limited (2024-08 – Present)

• Process and disburse client loans with accuracy and efficiency.
• Onboard new clients through fieldwork and digital platforms.
• Manage and update the client database.
• Maintain high customer retention through excellent service and follow-ups.

Investment Consultant at Tsavo City Group (2022-08 – 2024-07)

• Guided clients toward achieving financial independence through investment advisory.
• Resolved client complaints and queries promptly and professionally.
• Conducted client surveys to assess service satisfaction and gather feedback.
• Identified and activated new lead channels for client acquisition.
• Conducted site visits and client onboarding sessions.
• Led investment groups, ensuring effective management and client growth.

Telesales Agent at Jiji Online Market (2021-07 – 2021-12)

• Conducted telesales to onboard new customers and promote subscription renewals.
• Educated clients about promotions, subscription packages, and company updates.
• Handled customer complaints, resolved issues, and strengthened customer loyalty.

Customer Service Representative at Horizon Contact Centers (Multichoice Kenya) (2020-06 – 2021-05)

• Managed inbound and outbound customer service calls for DStv and GOtv subscribers.
• Reconnected former clients and promoted ongoing campaigns and new services.
• Maintained updated records for customer accounts and feedback.

Procurement Intern at Manara Limited (2019-11 – 2020-04)

• Assisted with procurement and inventory management.
• Recorded company sales and managed sales invoices.
• Participated in monthly stock-taking activities.

Brand Ambassador at Multiple (Safaricom, Coca-Cola, Western Union, Tusker, Kenya Cane, Black & White) (2018-04 – 2019-12)

• Promoted brand awareness and increased sales across various national campaigns.
• Educated customers on new product launches, services, and promotions.
• Organized activations and provided frontline customer support.
• Represented leading brands during major events such as Safaricom Twaweza Show, Copa Coca-Cola games, Stanchart Marathon, and others.

Certificate in Supply Chain Management – Nairobi Technical Training Institute (2018 – 2019)

Kenya Certificate of Secondary Education (KCSE) – Dr. Ken Gerdes Girls High School (2014 – 2017)

Kenya Certificate of Primary Education (KCPE) – Green Park Academy (2003 – 2013)