MAJOREL KENYA, Nairobi- (7th October 2022- January) Temporary Contract
Custormer Service Representative
- Take customer calls and provide acccurate, satisfactory answers to their queries.
- De-escalating situations involving dissatisfied customers, offering patient assistance and support.
- Guiding customers through troubleshooting, navigating the company website or using the products os services.
- Review customer or client accounts, providingupdates and information about billing,
shippingn and other account items.
TAEILLO KENYA, Nairobi- (January 2022-1 st October 2022) Temporary Contract
Customer Experience/ Administrator
- Upselling and cross selling products to customers.
- Logging of customers orders promptly and accurately.
- Responding to comments across all social media channels.
- Preparing weekly reports.
- Creating job cards.
- Following up with prospects.
- Giving updates to customers regularly.
- Sending invoices and quotes to customers.
- Dealing with telephone calls, enquiries and correspondence to/ from staff,
customers or suppliers.
- General administrative duties.
Sales Representative
- Meeting and exceeding sales goals.
- Preparing weekly and monthly reports.
- Understanding and prompting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting order invoices, job cards and Requisition forms.
- Maintaining client records.
- Coordinating sales efforts with marketing programs.
- Answering client questions on credit terms, products, prices, timelines and availability.
Operations Officer
- Undertaking quality control of goods.
- Ensuring the showrooms furniture is enough.
- Coordinating deliveries to customers to and from the workshop to destination or showroom
- Ensuring there is a constant flow of information between the the production team and the office.
- Timely order executions.
- Identify and analysing operational delays and coming up with their remedies.
- Coordinating operations activities.
SIMBA ORYX NATURE CAMP, Masaai Mara- (September 2019 to December 2021)
Sales Representative
- Making the products appealing to the target market- Holiday packages.
- Analyzing and creating plans for engaging the target market.
- Researching and Understanding the territory to identify and establish business contacts with potential customers.
- Researching and analyzing competitive industry trends and recommending appropriate measures.
Customer Experience Representative
- Planning and processing the clients’ transportation, preferred packages and exquisite hosting.
- Telesales (Placing packages for clients).
- Crisis management between the company and customers through digital platforms.
- Ensure replies to clients are reverted within 24 hours.
- After sales skills.
- Following up on the client during the stay till the checkout date.
- Developing customer value propositions- Striving for effective probing and identifying needs, and suggesting solutions to assist clients.
- Building an understanding of all services offered to be able to offer integrated solutions.
- Assisting in content creation for various online platforms for the purposes of marketing the brand.
Receptionist/ Admin
- Greeting guests and assisting with their check-ins and checkouts.
- Managing guest bookings and reservations.
- Responding to all guests questions and requests.
- Maintaining a positive attitude and a friendly demeanor.
- Keeping the workspace tidy and orderly.
- Assisting with administrative tasks as required.
CAPITALAND EAST AFRICA LTD, Nairobi- (July 2018- August 2019)
Head of Marketing
- Finding ways to sell products in the face of a down market.
- Staying informed about marketing trends and monitoring industry changes- to maintain competitiveness.
- Ensuring all salespeople meet quota during a given period.
- Creating plans for gaining customers and retaining them based on warranties or guarantees.
- Researching client base to find new types of customers and selling to them accordingly.
- Overseeing communications, public relations and promotional activities to promote the brand and marketing strategy- design, production and distribution of brochures.
- Creating a plan for engaging the target market.
- Training other sales people in the art of selling.
- Managing Social Media platforms.
- Relationship management to establish strategies for building and maintaining relationships.
- Reputation management by planning and implementing policies and strategies that demonstrate the organization’s commitment to the clients.
- Researching and analyzing competitive industry trends and recommending appropriate measures.
- Creating campaigns for brand awareness.
Interior Design Consultant
- Providing clients with individualized design solutions that are consistent with their lifestyle, preferences and budget.
- Performing person sales and marketing pitches to residential and commercial clients.
- Preparing, presenting project proposals and budget forecasts to clients.
- Detailing scope of work, and assuring compliance with customer and contractor requirements.
- Sourcing and establishing strategic vendor, architect, contractor and trade professional relationships.
- Conducting client consultations, defining client vision, approving interior design concepts by our interior designers- detailed floor plan designs including furniture, fabric,
lighting, wall color and accessories selections.
- Approving of clients’ designs/ drawings before being dispatched.
MEGLINK VENTURES LTD, Nairobi- (April 2015- June 2018)
Project Manager
- Site management by ensuring the craftsmen’s materials and all the paper work needed is available on site e.g. County Council Construction Licenses.
- Managing projects to ensure the final design was implemented according to schedule and at the highest quality.
- Conducting site inspections to ensure conformance to design specifications and building codes.
- Managing workflow, overseeing the completion of activities and communicating progress to stakeholders and the company’s director.
- Preparing for the build phase, designing managers review proposals and solicitations and coordinating with field personnel.
- Designing manager’s review contractor performance for conformance to contract and authorize invoices for payment.
- Conducting market research and facilitate design review, and build planning meetings.
Sales and Market
- Setting up booths at trade shows and demonstrating the quality or uses of our products offered.
- Analyzing the industry competition and creating a strategy for engagement.
- Scheduling appointments and meetings with clients as necessary.
- Roughly noting down the client’s visual interpretation of what they want which is then forwarded to the interior designer to work on.
- Introducing and maintaining the digital marketing platform which included Social Media
Marketing, Affiliate Marketing and trade show exhibitions.
- Selling of various properties under the Meglink Homes Department.
- Website management and trade show exhibitions.
- Writing and distribution of content through social media.
- Administer the organization’s overall strategies in consultation with the management.
Personal Assistant and Administrator
- Typing, compiling and preparing reports, presentations and correspondence.
- Liaising with staff, suppliers and clients on projects.
- Implementing and maintaining procedures and administrative systems.
- Managing databases and filing systems.
- Collating and filling expenses.
- Reminding the director of important tasks and deadlines.
- Completing corporate governance reporting and conducting research.
- Answering incoming calls; taking messages and redirecting calls as required.
- Dealing with email enquiries.
- Organizing travel and accommodation for staff and customers to sites, warehouse,
showroom etc.
- Taking down minutes in meetings.
- Diary management and arranging appointments, booking meeting rooms and conference facilities.
- Data entry (sales figures, property listings etc.)
- General office management such as ordering stationary, ensuring the office environment is clean, serving tea to clients and staff.
- Arranging both internal and external events.
- Maintaining and handling the company’s social media accounts.
- Providing administration support to sales representatives, property managers and senior management.
- Ensuring my colleagues get necessary assistance in executing their responsibilities.
- Dealing with clients through responding to their queries and providing information about the company.
- Responding to both clients’ and partner’s emails.
TRADCO SERVICES LIMITED, Nairobi- (March 2014- April 2015)
Merchandiser
- Simplifying retail data collection for products with the 5Ps (Product, Price, Place, Pack,
Promotion) method with real-time reporting.
- Assessing the sales performance of different brands in stores.
- Supervising and training junior staff.
- Sorting out production, and or supply problems as they arise- clearing expired, broken and unsuitable products from displays.
- Setting stock promotions and price reduction as required.
- Controlling level and distribution of stocks- advocating for replenishment of supplies if needed. ● Team working with other merchandisers and buyers to plan out product ranges.
Promoter
- Distributing product samples, brochures, flyers etc. – to source new sales opportunities.
- Identifying interest and understanding customer needs and requirements.
- Setting up booths or promotional stands and stock products on shelves.
- Creating a positive image to entice consumers to use it- the product.
- Demonstrating and providing information on promoted products.
- Reporting on demonstration related information- interest levels, questions asked, number of samples or flyers distributed etc.
PREMIER BET KENYA, Nairobi- (January 2014- January 2015)
Gaming Cashier
- Obtaining customers’ signatures bon receipts when winnings exceed the amount held in a slot machine.
- Counting and auditing money drawers.
- Checking identifications to verify age of players- legal.
- Maintaining cage security according to rules.
- Issuing payoffs and obtaining customers’ signatures on receipts.
- Keeping accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Keying in of bets.
