Maureen Sua

I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solving. I am a dependable person who is great at time management. I am always energetic and eager to learn new things where I have experience working as part of a team and individually.

I am flexible in my working hours, being able to work evenings and weekends. I have successfully met deadlines on every project I’ve worked on. I am always on time for organized events, work-related or otherwise. I am honest and trustworthy and with the team to provide imaginative solutions for our customers. I am always coming up with innovative ideas and motivated.

I have organized the staff functions which resulted to my Co-workers rely on me to be on time. And even though I take my work seriously, I do have a good sense of humor.

I delivered all projects in a timely fashion. In the role, I identified a need for a new system and, with management backing, it has since been implemented. I have also managed the team through several large projects.

I presented my analysis findings to the wider business to achieve buy-in for positive change and united several teams in a large project to achieve real change for our customers.

I reported directly to the Board of Directors with any changes in customer behavior, along with proactive suggestions on how to address them. I also gained first-hand experience of customer challenges by running a series of face-to-face workshops.

MAJOREL KENYA, Nairobi- (7th October 2022- January) Temporary Contract

Custormer Service Representative

• Take customer calls and provide acccurate, satisfactory answers to their queries.
• De-escalating situations involving dissatisfied customers, offering patient assistance and support.
• Guiding customers through troubleshooting, navigating the company website or using the products os services.
• Review customer or client accounts, providingupdates and information about billing,

shippingn and other account items.

TAEILLO KENYA, Nairobi- (January 2022-1 st October 2022) Temporary Contract

Customer Experience/ Administrator

• Upselling and cross selling products to customers.
• Logging of customers orders promptly and accurately.
• Responding to comments across all social media channels.
• Preparing weekly reports.
• Creating job cards.
• Following up with prospects.
• Giving updates to customers regularly.
• Sending invoices and quotes to customers.
• Dealing with telephone calls, enquiries and correspondence to/ from staff,

customers or suppliers.

• General administrative duties.

Sales Representative

• Meeting and exceeding sales goals.
• Preparing weekly and monthly reports.
• Understanding and prompting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting order invoices, job cards and Requisition forms.
• Maintaining client records.
• Coordinating sales efforts with marketing programs.
• Answering client questions on credit terms, products, prices, timelines and availability.

Operations Officer

• Undertaking quality control of goods.
• Ensuring the showrooms furniture is enough.
• Coordinating deliveries to customers to and from the workshop to destination or showroom
• Ensuring there is a constant flow of information between the the production team and the office.
• Timely order executions.
• Identify and analysing operational delays and coming up with their remedies.
• Coordinating operations activities.

SIMBA ORYX NATURE CAMP, Masaai Mara- (September 2019 to December 2021)

Sales Representative

• Making the products appealing to the target market- Holiday packages.
• Analyzing and creating plans for engaging the target market.
• Researching and Understanding the territory to identify and establish business contacts with potential customers.
• Researching and analyzing competitive industry trends and recommending appropriate measures.

Customer Experience Representative

• Planning and processing the clients’ transportation, preferred packages and exquisite hosting.
• Telesales (Placing packages for clients).
• Crisis management between the company and customers through digital platforms.
• Ensure replies to clients are reverted within 24 hours.
• After sales skills.
• Following up on the client during the stay till the checkout date.
• Developing customer value propositions- Striving for effective probing and identifying needs, and suggesting solutions to assist clients.
• Building an understanding of all services offered to be able to offer integrated solutions.
• Assisting in content creation for various online platforms for the purposes of marketing the brand.

Receptionist/ Admin

• Greeting guests and assisting with their check-ins and checkouts.
• Managing guest bookings and reservations.
• Responding to all guests questions and requests.
• Maintaining a positive attitude and a friendly demeanor.
• Keeping the workspace tidy and orderly.
• Assisting with administrative tasks as required.

CAPITALAND EAST AFRICA LTD, Nairobi- (July 2018- August 2019)

Head of Marketing

• Finding ways to sell products in the face of a down market.
• Staying informed about marketing trends and monitoring industry changes- to maintain competitiveness.
• Ensuring all salespeople meet quota during a given period.
• Creating plans for gaining customers and retaining them based on warranties or guarantees.
• Researching client base to find new types of customers and selling to them accordingly.
• Overseeing communications, public relations and promotional activities to promote the brand and marketing strategy- design, production and distribution of brochures.
• Creating a plan for engaging the target market.
• Training other sales people in the art of selling.
• Managing Social Media platforms.
• Relationship management to establish strategies for building and maintaining relationships.
• Reputation management by planning and implementing policies and strategies that demonstrate the organization’s commitment to the clients.
• Researching and analyzing competitive industry trends and recommending appropriate measures.
• Creating campaigns for brand awareness.

Interior Design Consultant

• Providing clients with individualized design solutions that are consistent with their lifestyle, preferences and budget.
• Performing person sales and marketing pitches to residential and commercial clients.
• Preparing, presenting project proposals and budget forecasts to clients.
• Detailing scope of work, and assuring compliance with customer and contractor requirements.
• Sourcing and establishing strategic vendor, architect, contractor and trade professional relationships.
• Conducting client consultations, defining client vision, approving interior design concepts by our interior designers- detailed floor plan designs including furniture, fabric,

lighting, wall color and accessories selections.

• Approving of clients’ designs/ drawings before being dispatched.

MEGLINK VENTURES LTD, Nairobi- (April 2015- June 2018)

Project Manager

• Site management by ensuring the craftsmen’s materials and all the paper work needed is available on site e.g. County Council Construction Licenses.
• Managing projects to ensure the final design was implemented according to schedule and at the highest quality.
• Conducting site inspections to ensure conformance to design specifications and building codes.
• Managing workflow, overseeing the completion of activities and communicating progress to stakeholders and the company’s director.
• Preparing for the build phase, designing managers review proposals and solicitations and coordinating with field personnel.
• Designing manager’s review contractor performance for conformance to contract and authorize invoices for payment.
• Conducting market research and facilitate design review, and build planning meetings.

Sales and Market

• Setting up booths at trade shows and demonstrating the quality or uses of our products offered.
• Analyzing the industry competition and creating a strategy for engagement.
• Scheduling appointments and meetings with clients as necessary.
• Roughly noting down the client’s visual interpretation of what they want which is then forwarded to the interior designer to work on.
• Introducing and maintaining the digital marketing platform which included Social Media

Marketing, Affiliate Marketing and trade show exhibitions.

• Selling of various properties under the Meglink Homes Department.
• Website management and trade show exhibitions.
• Writing and distribution of content through social media.
• Administer the organization’s overall strategies in consultation with the management.

Personal Assistant and Administrator

• Typing, compiling and preparing reports, presentations and correspondence.
• Liaising with staff, suppliers and clients on projects.
• Implementing and maintaining procedures and administrative systems.
• Managing databases and filing systems.
• Collating and filling expenses.
• Reminding the director of important tasks and deadlines.
• Completing corporate governance reporting and conducting research.
• Answering incoming calls; taking messages and redirecting calls as required.
• Dealing with email enquiries.
• Organizing travel and accommodation for staff and customers to sites, warehouse,

showroom etc.

• Taking down minutes in meetings.
• Diary management and arranging appointments, booking meeting rooms and conference facilities.
• Data entry (sales figures, property listings etc.)
• General office management such as ordering stationary, ensuring the office environment is clean, serving tea to clients and staff.
• Arranging both internal and external events.
• Maintaining and handling the company’s social media accounts.
• Providing administration support to sales representatives, property managers and senior management.
• Ensuring my colleagues get necessary assistance in executing their responsibilities.
• Dealing with clients through responding to their queries and providing information about the company.
• Responding to both clients’ and partner’s emails.

TRADCO SERVICES LIMITED, Nairobi- (March 2014- April 2015)

Merchandiser

• Simplifying retail data collection for products with the 5Ps (Product, Price, Place, Pack,

Promotion) method with real-time reporting.

• Assessing the sales performance of different brands in stores.
• Supervising and training junior staff.
• Sorting out production, and or supply problems as they arise- clearing expired, broken and unsuitable products from displays.
• Setting stock promotions and price reduction as required.
• Controlling level and distribution of stocks- advocating for replenishment of supplies if needed. ● Team working with other merchandisers and buyers to plan out product ranges.

Promoter

• Distributing product samples, brochures, flyers etc. – to source new sales opportunities.
• Identifying interest and understanding customer needs and requirements.
• Setting up booths or promotional stands and stock products on shelves.
• Creating a positive image to entice consumers to use it- the product.
• Demonstrating and providing information on promoted products.
• Reporting on demonstration related information- interest levels, questions asked, number of samples or flyers distributed etc.

PREMIER BET KENYA, Nairobi- (January 2014- January 2015)

Gaming Cashier

• Obtaining customers’ signatures bon receipts when winnings exceed the amount held in a slot machine.
• Counting and auditing money drawers.
• Checking identifications to verify age of players- legal.
• Maintaining cage security according to rules.
• Issuing payoffs and obtaining customers’ signatures on receipts.
• Keeping accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
• Keying in of bets.

• Ongoing Up skilling Online Classes- 2021
• Certificate in Administrative Management, Alison Online Certificates
• Diploma in Customer Service, Openstax CNX
• Certificate in Fundamentals of Digital Market, Google Digital Garage
• Certificate Corse in Disaster Management and Response- Fire Safety and Firefighting

Course- Basic 101, Petanns Driving School- 2019

• Upgrading Course (Diploma) in Film Video Production, Kenya Institute of Mass

Communication, 2016- 2018

• Certificate Course in Film Video Production, Kenya Institute of Mass Communication,

2014- 2015

• Certificate in Computer Packages Course, Petanns Driving School, Distinction, 2014
• Kenya Certificate of Secondary Education, Ngara Girls’ Secondary School, C Minus

2013.