Maureen Wanjiru

Experienced underwriter with 4 years of expertise in a fast-paced insurance environment, skilled in research, planning, risk and data analysis, sales, and time management. Proficient in using Microsoft Office, Premia, and Aims operating systems. Demonstrates exceptional multitasking abilities, ability to work independently or collaboratively, and consistently meets strict deadlines.

Sales Executive

Janus Insurance Agency

Jan 2023 - Present

• Achieve revenue growth for the general business in line with established targets.
• Expand the intermediary portfolio by identifying and engaging new intermediaries, directing clients, and nurturing relationships with current and existing clients.
• Ensure timely release of quotations in accordance with established turnaround times (TATs).
• Coordinate and facilitate product presentations to new clients Prepare, maintain, and provide reports that capture sales and prospecting data.
• Follow up on quotations with relevant units to ensure timely closure of sales.
• Address and resolve intermediary and client complaints in a timely and satisfactory manner.

Sanlam General Insurance Limit

Feb 2021 - Oct 2022

• Assessed proposed risk against established standards to determine the extent to which the business is exposed to risk and ensure alignment with business objectives.
• Maintained accurate records of policies underwritten and decisions made, ensuring compliance with company policies and regulatory requirements.
• Provided exceptional customer service by promptly and effectively responding to inquiries from clients via walk-ins, phone calls, and emails, and resolving any issues in a timely and satisfactory manner.
• Assisted clients in selecting the most appropriate insurance products based on their needs.
• Issued Motor certificates, Marine certificates, yellow cards, and cover notes to clients and intermediaries. 
• Conducted policy debiting and ensured that quotations were issued within established turnaround times. 
• Processed premium refunds to clients as required.
• Implemented the credit control policy and generated debit/credit notes to facilitate premium collection.
•  Prepared and dispatched policy documents, cover notes, endorsements, and renewal notices to clients and intermediaries.

Old Mutual General Insurance

Feb 2017 - Jan 2018

• Supported the General Insurance team in retaining renewal business by engaging clients and business partners through various communication channels such as SMS, renewal invites, and call outs.
• Collected NPS feedback from clients and business partners from both General Insurance and Health Business, while collaborating with different departments to resolve client issues.
• Handled a high volume of inbound and outbound calls while ensuring a positive experience for each caller. 
• Maintained a professional demeanor when interacting with customers, resulting in improved customer feedback and growth/retention rates for clients.
• Provided support for claim registration, assessor appointment, windscreen claim processing, and other relevant initiatives as required by the business.
• Regularly updated customer records in a database management system and implemented outlined customer management and communication strategies.
• Managed and resolved customer inquiries and complaints over the phone and via email in a courteous manner.
• Conducted data clean-up activities to ensure accurate client information on the business database, such as telephone and email contacts, KRA PINs, and other critical data.
• Followed standard operating procedures to document all call information and maintain call logs in the CRM tool.
• Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures.

Bachelor of Commerce

Kenyatta University

Sep 2012 - Dec 2016

Certification

Certificate of Insurance Proficiency

College of Insurance

Mar 2015