Mbula Phil

I help customers solve their problems through phone calls, emails, and chat. I handle questions about products and services, find solutions, and make sure each customer gets clear answers. I track common issues and suggest fixes to prevent future problems. My work involves quick decisions and accurate record-keeping of all customer interactions.

Before this, I ran daily operations at Taello Swim Inc., where I:

• Matched 300+ clients with swim trainers
• Built and updated the company website
• Created social media content
• Handled customer questions
• Ran the client booking system
• Stayed on call for schedule changes

The work taught me to juggle multiple tasks, act quickly, and keep systems running smoothly."

I solve customer questions as a Customer Care Agent at Ison Xperiences, handling inquiries through phone, email, and chat. Each day, I track solutions and improve our response methods.

For one year at Taello Swim Inc., I:

Managed schedules for 300+ clients and swim trainers

Updated website content

Created social media posts

Handled client communications

Built graphics for marketing

Maintained 24/7 availability for urgent issues

As Human Resource Manager at International Humanity Foundation (2020-2022), I:

Led hiring and training

Created workplace policies

Solved staff conflicts

Managed budgets

Directed a team of junior managers

Started work-from-home programs during Covid-19

Set up health benefits for staff

Earlier at IHF, I worked as Local Co-director where I:

Wrote monthly budgets

Found new donors

Posted job listings weekly

Organized community events

Managed social media accounts

Started my career at Kenya Red Cross Society as an intern, running a tree-planting project with 10,000 seedlings and organizing community awareness programs.

I earned my Bachelor's in Development and Strategic Studies with Information Technology from Maseno University (2015-2019). The program covered:

Project planning

Data analysis

IT systems

Strategic management

Research methods

Added a Certificate in Public Relations from Elgon University (2016) where I learned:

Communication strategies

Media relations

Public speaking

Content writing