Mc Kelly

Completed more than 8000 kms of countrywide private-client travel trips. Maintained 100% positive feedback rating from passengers by providing them with exceptional client-centered service and ensuring their comfort and safety Increased multi-client retention from 10% to 30%.

Tours and Travel Driver & Guide at Mouti Tours and Travel Limited (2022-12 – Present)

• Completed more than 3000 kms of countrywide private-client travel trips.
• Maintained 100% positive feedback rating from passengers by providing them with exceptional client-centered service and ensuring their comfort and safety
• Increased multi-client retention from 10% to 30%.
• Responsible for Conference transfers, Airport transfers, Hotel transfers, Game Drives, & Excursions.
• Land Cruiser, Van & Coaster vehicle maintenance.
• Creating Digital Marketing content communications.

SWVL Kenya Captain at SWVL Technologies Limited (2019-09 – 2022-11)

Was part of the pioneering driver (captain) team in these focus categories – corporate, charter, travel & retail services

• Operated the SWVL Ride-hailing Application with a 100% application adoption & utilization rate score.
• Handled staff transportation for Jiji Kenya, ALN Kenya, Twiga Foods, KFC Kenya, Resolution Insurance, CCI Kenya & Nairobi International School corporate accounts.
• Drove & maintained Noah(7-seater), Van(14-seater), Coaster(22-seater) & Bus(51-seater) vehicles.
• Maintained 100% Good Customer Satisfaction Rating.

Transport SACCO Administrator at Embassava SACCO Co-operative Society (2014-03 – 2019-08)

• Sacco Fleet Management.
• Examined recorded data of the fleet.
• Social Media Marketing and Correspondence.
• Customer Conflict Resolution (Online & Offline)
• Maintained 100% Good Customer Satisfaction Rating.

Grade III, II & I Defensive Driving Course in Defensive Driving – Kenya Institute Of Highways & Building Technology

Business Management Diploma in Business Management – Kenya Institute of Development Studies

Kenya Certificate Secondary Education – Ofafa Jericho High School