Medasha Nadelle

Customer focused and results driven professional with over five years of experience in front office operations, reception, and customer service. Proven ability to build strong client relationships, resolve customer concerns, manage administrative tasks, and deliver exceptional service in fast paced environments. Strong communication, organizational, and problem solving skills with a passion for ensuring customer satisfaction and retention.

Front Office Associate - Sankara Nairobi - Nairobi, Kenya

(2020-01 - 2022-12)

• Served as the first point of contact for guests, delivering professional and personalized customer service
• Managed guest inquiries, reservations, check ins, and check outs efficiently
• Resolved customer concerns promptly, contributing to a positive guest experience
• Coordinated with various departments to ensure seamless service delivery
• Maintained accurate records and ensured confidentiality of guest information
• Recognized for professionalism, reliability, and excellent customer service skills

Receptionist - Mooney's - Nairobi, Kenya

(2024-01)

• Welcome and assist clients, visitors, and customers in a professional manner
• Handle incoming calls, emails, and customer inquiries efficiently
• Schedule appointments and maintain organized records and documentation
• Support daily administrative operations and office coordination
• Address customer concerns and escalate issues when necessary
• Build positive relationships with clients, ensuring a high level of customer satisfaction

Diploma - Business Management and Administration - Strathmore University (2022-01 - 2024-12)