Mercy Atieno

To secure a position where my qualities as a fast leaner and the ability to take on new challenges can be met.

Quality checker / controller - Lorenzo Professional Drycleaners

(2021-01)

• Supervise daily quality inspections during order picking
• Conduct daily pre-dispatch quality checks on all product lines picked for progressive orders
• Conduct incoming delivery quality inspections on all garments

Customer care/ service executive - Lorenzo Professional Drycleaners

(2021-01)

• Managing incoming calls and customer service inquiries.
• Handle escalated customer issues.
• Train customer care staff.
• Analyze and make decisions based on customer care data.
• Create customer care protocol.
• Keep records of customer's interactions and transactions, recording
• Details of inquiries, complains and comments as well as action taken.
• Ensure customer satisfaction.
• Building a good rapporteur with clients and turning an angry customer to a happy one.

Customer care/ service executive professional drycleaners - Lavage Launderette and Drycleaners

(2012-01 - 2020-12)

• Answering Telephone
• Attending To Customers
• Clerical Tasks, Billing
• Filling

Computer operator - Joy Computer Services

(2007-05 - 2007-10)

• Typesetting
• Printing
• Scanning
• Binding
• Cashier

Diploma - Airport Operation and Flight dispatch - Eldoret Aviation Training Institute (2006-01 - 2006-12)

Certificate - Computer packages - St.

Johns

College of Modern Studies (2005-01 - 2005-12)

Certificate of Secondary Education - Matuu High School (1994-01 - 2000-12)

Certificate of Primary Education - Valley Bridge Primary School (1985-01 - 1993-12)