Moureen Chebet

I am a Public Management and Development Administrator with a second-class upper honor's degree in Public

Management and Development from Jomo Kenyatta University of Agriculture and Technology. I am responsible for overseeing the efficient execution of public programs and policies, as well as the successful implementation of development initiatives. I play a significant role in resource management, data analysis, and stakeholder engagement.

My experience spans various roles, including excelling as sales executive at Nyati company, ensuring sales of chainlinks and barbed wires. I was also a Front desk agent at Mwananchi Hotel in Kericho, where I provided exceptional customer service. I also worked as a

Credit Control Assistant at OPESA, ensuring prompt loan repayments and maintaining customer loyalty. Furthermore,

I completed an administrative assistant attachment at Kericho County Government, handling tasks such as mail management and bank introductions.

Professional Experience

January 2024- September 2024: Sales and marketing executive at Nyati Galvanised Chainlink & Barbed Wire

Company

Duties and Responsibilities

• Developed and executed sales strategies to increase product sales, focusing on chain links and barbed wires.
• Identified and pursued potential clients in the construction and agricultural sectors, expanding the company's customer base.
• Negotiated contracts and pricing agreements with clients to secure long-term supply deals for chain links and barbed wires.
• Conducted market research to analyze competitors and identify new sales opportunities.
• Maintained customer relationships by providing excellent post-sales service, ensuring client satisfaction and repeat business.

February 2023-September 2023: Front Desk Agent at Mwananchi Hotel, Kericho

Duties and Responsibilities

• Provide excellent customer service by warmly welcoming guests, addressing inquiries, and ensuring a positive guest experience.
• Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information and billing.
• Handle hotel reservations, manage bookings, and assist guests with reservation changes.
• Answer and direct incoming calls professionally, ensuring effective communication.
• Process guest payments accurately and handle various payment methods following hotel procedures.
• Inform guests about hotel facilities, services, local attractions, and dining options.
• Build positive relationships with guests, address special requests, and ensure guest preferences are noted and fulfilled.
• Complete administrative duties such as filing, data entry, and record maintenance.
• Promote hotel amenities, upsell services, and inform guests about special promotions or packages.

June 2021-August 2021: Credit Control Assistant at OPESA

• Collaborated with customers to discuss payment options, ensuring prompt loan repayment
• Managed customer call responses and feedback using the openly Bi system collection module
• Fostered and retained customer loyalty while initiating payment processes
• Maintained a professional and courteous demeanor when communicating with customers

March 2021-May 2021: Attachment at Kericho County Government as an Administrative Assistant

• Efficiently received and sorted personal and confidential mail
• Accurately recorded incoming and outgoing mails
• Organized mail by filing it in respective files
• Processed bank introduction letters and prepared them for dispatch
• Maintained the mail delivery book to ensure smooth mail handling

Current Role: I am currently a freelance writer, utilizing my strong communication skills and dedication to providing high-quality content. In my freelance capacity, I engage with diverse topics, cater to various audiences, and consistently meet project deadlines.

Throughout my professional journey, I have demonstrated a commitment to growth, adaptability, and an unwavering focus on delivering exceptional customer satisfaction. These qualities continue to drive my pursuit of leadership and top management roles.

Education

2018-2021: Jomo Kenyatta University of Agriculture and Technology

• Graduated with a degree in Public Management and Development
• Achieved Second Class Honors (Upper Division)

2014-2017: Sosiot Girls Secondary School

• Obtained the Kenya Certificate of Secondary Education with a C+ grade

2011-2013: St. Abrahams Primary School

• Earned the Kenya Certificate of Primary Education with 369 marks