Moureen Chebet

Public management and development administrator

Talent

Nairobi, Nairobi AreaMember since 22 September 2023

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About

I am a Public Management and Development Administrator with a second-class upper honor's degree in Public

Management and Development from Jomo Kenyatta University of Agriculture and Technology. I am responsible for overseeing the efficient execution of public programs and policies, as well as the successful implementation of development initiatives. I play a significant role in resource management, data analysis, and stakeholder engagement.

My experience spans various roles, including excelling as sales executive at Nyati company, ensuring sales of chainlinks and barbed wires. I was also a Front desk agent at Mwananchi Hotel in Kericho, where I provided exceptional customer service. I also worked as a

Credit Control Assistant at OPESA, ensuring prompt loan repayments and maintaining customer loyalty. Furthermore,

I completed an administrative assistant attachment at Kericho County Government, handling tasks such as mail management and bank introductions.

Experience

Professional Experience

January 2024- September 2024: Sales and marketing executive at Nyati Galvanised Chainlink & Barbed Wire

Company

Duties and Responsibilities

Developed and executed sales strategies to increase product sales, focusing on chain links and barbed wires.
Identified and pursued potential clients in the construction and agricultural sectors, expanding the company's customer base.
Negotiated contracts and pricing agreements with clients to secure long-term supply deals for chain links and barbed wires.
Conducted market research to analyze competitors and identify new sales opportunities.
Maintained customer relationships by providing excellent post-sales service, ensuring client satisfaction and repeat business.

February 2023-September 2023: Front Desk Agent at Mwananchi Hotel, Kericho

Duties and Responsibilities

Provide excellent customer service by warmly welcoming guests, addressing inquiries, and ensuring a positive guest experience.
Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information and billing.
Handle hotel reservations, manage bookings, and assist guests with reservation changes.
Answer and direct incoming calls professionally, ensuring effective communication.
Process guest payments accurately and handle various payment methods following hotel procedures.
Inform guests about hotel facilities, services, local attractions, and dining options.
Build positive relationships with guests, address special requests, and ensure guest preferences are noted and fulfilled.
Complete administrative duties such as filing, data entry, and record maintenance.
Promote hotel amenities, upsell services, and inform guests about special promotions or packages.

June 2021-August 2021: Credit Control Assistant at OPESA

Collaborated with customers to discuss payment options, ensuring prompt loan repayment
Managed customer call responses and feedback using the openly Bi system collection module
Fostered and retained customer loyalty while initiating payment processes
Maintained a professional and courteous demeanor when communicating with customers

March 2021-May 2021: Attachment at Kericho County Government as an Administrative Assistant

Efficiently received and sorted personal and confidential mail
Accurately recorded incoming and outgoing mails
Organized mail by filing it in respective files
Processed bank introduction letters and prepared them for dispatch
Maintained the mail delivery book to ensure smooth mail handling

Current Role: I am currently a freelance writer, utilizing my strong communication skills and dedication to providing high-quality content. In my freelance capacity, I engage with diverse topics, cater to various audiences, and consistently meet project deadlines.

Throughout my professional journey, I have demonstrated a commitment to growth, adaptability, and an unwavering focus on delivering exceptional customer satisfaction. These qualities continue to drive my pursuit of leadership and top management roles.