Mercy Cherotich
Customer Engagement executive.
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About
Enthusiastic Customer Engagement Executive with 2years experience in handling clients calls/inbound and outbound calls, emails and chats in a professional and courteous manner.
I am highly organized with excellent attention to detail hence able to resolve conflict quickly and professionally.
Knowledgeable and skilled in ticketing tools such as Zendesk, Angaza as well CRM tools.
I am proficient in using Microsoft Applications such as MS Word, MS Excel.
I have managed a dynamic customer portfolio by answering queries and resolving complaints, maintained strong beneficial customer relations and confirmed all documentations brought were thoroughly verified and recorded.
Experience
Enthusiastic customer service executive with more than 2 years experience. I am focused on customer acquisition, retention and development. I am passionate in offering exceptional customer service. High customer satisfaction and achieving growth through driving an increase in revenues are my key motivations.
Education
University of Kabianga
Bachelor of Business Management
Grade: Second Class upper division
