Mercy Gatwiri

Highly organized and dependable Virtual Assistant with strong experience in executive support, customer service, and administrative coordination. Skilled in inbox and calendar management, client communication, research, and task prioritization for busy professionals. ALX-certified Virtual Assistant with a proven ability to work independently in remote environments, manage multiple priorities, and maintain strict confidentiality while delivering high-quality support.

Eager to leverage my organizational skills and adaptability to contribute to a dynamic team.

Sales Representative - Oasis

(2025-07 - 2025-09)

• Engaged with diverse customers to identify needs and provide product solutions, maintaining a professional and persuasive demeanor.
• Managed customer inquiries and followed up on leads to ensure high satisfaction and conversion rates.
• Developed strong communication and resilience skills by handling high-volume daily interactions and resolving customer objections.

Admin Assistant - Bridge-Wealth Insurance Agency - Nairobi

(2024-11 - 2025-06)

• Handled diverse customer inquiries and provided timely responses to ensure high satisfaction levels.
• Maintained accurate, well-organized records for both clients and employees.
• Managed staff calendars and follow-up schedules to ensure smooth daily operations.
• Acknowledged for reliability and excellence in customer-facing interactions.

Virtual Assistant - Oceanic Horizon Realtors - Nairobi

(2024-01 - 2024-09)

• Managed real-time client communications via calls, emails, and social media platforms.
• Improved customer engagement efficiency by maintaining up-to-date appointment records and follow-ups.
• Coordinated schedules for client meetings and property visits to support the sales team.

Landscape Architect (Project Coordinator) - Public Works - Nairobi

(2023-01 - 2024-12)

• Supported project teams with scheduling, documentation, and progress tracking.
• Developed strong organizational and planning skills through complex project coordination.

BSc. - Landscape Architecture - Jomo Kenyatta University Of Agriculture and Technology (2021-01 - 2025-12)

Kenya Certificate of Secondary Education (KCSE) - Bishop Gatimu Ngandu Girls (2017-01 - 2020-12)