Mercy Kakui

Results-driven Truck Dispatcher with 2+ years of experience managing box trucks, dry vans and reefers across U.S. lanes. Skilled in load booking, rate negotiation, route planning, and real-time driver coordination. Proven ability to minimize downtime, maximize revenue, and maintain strong communication with drivers, brokers, and clients in fast-paced remote environments.

Truck Dispatcher (Remote) at Donjohn Services LLC (2024-02 – 2026-05)

• Booked loads using DAT, 123 Load board, and Truckstop to keep trucks consistently moving
• Negotiated competitive freight rates with brokers to maximize profitability
• Coordinated daily dispatch operations for multiple trucks across different lanes
• Managed driver communication, route planning, and load scheduling
• Tracked shipments and provided real-time updates to clients and drivers
• Handled detention, TONU, and accessorial negotiations
• Resolved delays, breakdowns, and delivery issues efficiently

Freight Dispatcher / Client Support (Remote) at Been Ready Solutions (2025-08 – 2025-12)

• Coordinated load assignments and maintained consistent communication with drivers
• Booked and confirmed loads while ensuring all dispatch documentation was accurate
• Monitored shipments and proactively addressed operational challenges
• Communicated with brokers and customers to ensure smooth delivery processes
• Managed multiple trucks and maintained high efficiency in load planning

Remote Customer Service Representative at Everest Place (2023-01 – 2024-12)

• Handled high-volume customer interactions via phone, email, and live chat
• Resolved issues quickly while maintaining strong client relationships
• Managed CRM systems and ensured accurate documentation
• Strengthened communication and problem-solving skills applicable to dispatch operations

Sales & Customer Service Representative at Boma Mabati Factory (2022-07 – 2022-12)

• Provided customer support and handled inquiries professionally
• Built and maintained strong client relationships

Bachelor of Science in Economics – Masinde Muliro University of Science and Technology