Mercy Kiema
Relationship Officer
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About
I have studied Business Management in
Kenyatta University, Nairobi from
Sep 2015 - Jul 2019.
Bachelor of Science in Business Management -Financial management
-business administration
-business law
-Accounts management In my work experience, I have had great achievements as:
- Best Team Leader of the year by ensuring my team met the sales quotas for the year at
Platinum Credit.
- Highest disbursements for two consecutive months as a telesales representative at Platinum
Credit.
- Highest disbursement at my branch as a Relationship officer at MyCredit LTD, I was able to increase the branch’s profits by 10%.
- Achieved lowest Portfolio at Risk by ensuring debt collection management of previously financed clients.
Skills
Sales and Marketing
- • • • •
Accounting and Finance
- • • • •
Customer Service relations • • • • • Key Accounts Relationships • • • • • Communication
Experience
Platinum Credit Limited, Nairobi Nov 2018 - - May 2021
Customer Service Representative, Team Leader & Tele sales Representative
Recording sales calls and meetings details for future reference •Keeping a track of KPIs •Taking up any urgent requests or queries in a timely manner •keep track of incoming clients and educate the staff on how to market, convert and maintain clients. .recover all monies disbursed in the most amicable way from clients on default •Answering client or customer questions about properly using or accessing a product or service •Taking or processing orders for a product or service •Listening to customer or client complaints or concerns and working to resolve their issues
MyCredit LTD, Nairobi Jun 2020 - Present
Relationship Officer
•Developing and managing a portfolio of clients interested in financial services. •Achieving monthly sales targets by identifying and developing new customers. •Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet •Coordinating pre-sales and post-sales follow up •Achieving and exceeding weekly and monthly KPI’s •Management of Portfolio at Risk through effective debt collection
Education
Business Management
Kenyatta University, Nairobi
Sep 2015 - Jul 2019
Bachelor of Science in Business Management -Financial management
-business administration -business law -Accounts management
