Mercy Kim

I am a compassionate and dedicated Nurse Aide with over three years of experience delivering high-quality, patient-centered care in hospital, specialist clinic, and home-care settings. Proven track record of ensuring patient safety, improving satisfaction, and reducing hospital-acquired infections. Adept at assisting with daily living activities, monitoring vital signs, and providing emotional support to patients and families.

Combines strong clinical observation skills with excellent communication abilities to coordinate effectively with nurses, physicians, and multidisciplinary teams. Passionate about enhancing patient quality of life and committed to upholding the highest standards of hygiene and dignity.

Dental Nurse Aide / Clinical Support Assistant at Crown Specialist Centre (2024-09 – Present)

• Provide chair-side assistance to dentists during examinations and procedures, ensuring a sterile and well-organized environment.
• Prepare treatment rooms and sterilize instruments according to strict infection-control standards.
• Guide patients through pre- and post-procedure care, explaining treatment processes and providing after-care instructions clearly.
• Manage patient records, schedule appointments, and maintain efficient clinic workflow using digital systems.
• Monitor stock levels of dental materials and ensure equipment is functioning correctly; report faults to the maintenance team promptly.

Volunteer Certified Nursing Assistant (CNA) at Crown Specialist Centre (2024-07 – 2024-09)

• Delivered daily care to patients, including assistance with bathing, dressing, toileting, and feeding to maintain personal hygiene and comfort.
• Responded to patient call lights promptly, assessing needs and providing immediate assistance or escalating to nursing staff.
• Safely repositioned and turned bedridden patients to prevent bedsores and promote circulation.
• Monitored and documented patient food and fluid intake, adhering to specific dietary restrictions and allergy protocols.
• Maintained accurate records of patient behavior and physical symptoms, reporting critical changes to supervising nurses.
• Encouraged patient engagement through conversation and social interaction to enhance emotional well-being.

Nurse Aide / Patient Care Assistant at The Aga Khan Hospital (2022 – 2024)

• Assisted patients with activities of daily living (ADLs), including bathing, grooming, oral hygiene, and mobility, promoting independence and dignity.
• Monitored and recorded vital signs (blood pressure, temperature, pulse, respiration) and reported any abnormalities to the nursing team.
• Prepared and served nutritious meals tailored to individual dietary needs, and assisted patients with feeding as required.
• Provided companionship and emotional reassurance to patients, actively listening to concerns and reducing feelings of anxiety.
• Maintained a clean, safe, and hazard-free environment by performing light housekeeping, laundry, and disinfection tasks.
• Acted as a liaison, facilitating clear communication between patients, their families, and healthcare professionals to optimize care plans.
• Supported patient mobility and safety using proper transfer techniques and assistive devices (e.g., hoists, gait belts).

Medical Engineering Intern (Biomedical Support) at Msambweni County Referral Hospital (2021 – 2022)

Transitioned to this role to broaden clinical and technical skills in a healthcare setting

• Collaborated with clinical staff to ensure the safe operation and maintenance of medical equipment, supporting patient care delivery.
• Assisted in the installation, calibration, and testing of new medical devices to ensure functionality and compliance.
• Conducted scheduled preventive maintenance to minimize equipment downtime and ensure patient safety.
• Documented maintenance activities and equipment performance, aiding in inventory and asset management.

Medical Engineering Intern at Mbagathi Hospital (2020 – 2021)

• Supported the clinical engineering department by troubleshooting and repairing essential medical equipment.
• Assisted in developing user guides and safety protocols for clinical staff on proper equipment usage.
• Maintained detailed service records for all biomedical machines and instruments, ensuring availability for patient care.

Diploma in Medical Engineering in Medical Engineering – KMTC Kilifi Campus (2022 – 2024)

Certificate in Medical Engineering in Medical Engineering – KMTC Kilifi Campus (2019 – 2022)

Kenya Certificate of Secondary Education (KCSE) – Saint Claire Girls' High School (2015 – 2018)

Kenya Certificate of Primary Education (KCPE) – Saint Thomas Primary School (2014)