Mercy Kiplagat

I am a diligent professional having a strong passion in using my technological skills for the improvement of man’s life and finding solution to common problems. Being a technologist by professional I strive to be a role model to the upcoming generation and to motivate many more people to venture into tech.

January to March 2020; Kenya Power and Lighting Company.

Position: Intern (Data networks, Power and IT Support)

Key Achievement:

• Appointed leader in charge of installation of new printers into the company, assigning the recommended IP address and installation to the employee’s computers.

• In charge of providing technical assistance and training of the employees at all times.
• In charge of troubleshooting WAN and LAN network problems in the company.
• System and application software installation and maintenance.
• Carrying out revenue collection once a week at the allocated area.

Position: IT Support Specialist

Trained employees on the use of various software making them to be technically independent.

Responsibilities:

• Scheduling meetings and appointments.
• In charge of the company’s filing system.
• Provide IT support to the employees.
• Occasional computer and printer maintenance.

Position: Functional Consultant Intern

Key Achievement

• Awarded as a product champion for E-board System.

• In charge of system development till implementation.
• Acting as a link between the client and the developer.
• Providing user support after implementation and training users as well as performing demos to clients.

Position: Global Internship Program- Retail Banking. 

Key Achievement

• Came up with a sustainability project on agribusiness.
• Inventing a digital buddy for the universal bankers.

• Rotational program in all departments in the bank and get to learn what they do and completing the assigned tasks.
• Being part of mentorship program in women in tech and supporting small businesses.
• Taking part in community/ volunteering work i.e. financial education.
• Creating a project to improve sustainability in the bank.
• Coming up with innovative ideas in where technology can be used to improve the banking sector.

GOOGLE COURSERA Technical Support Fundamentals (October 2020)

Awarded with course certification.

ALPHAX COLLEGE International Computer Driving License (ICDL). 2017

Awarded with ICDL Profile Certificate.