Mercy Komu

My name is Komu Mercy and my career objective is to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

In my previous experience, I worked in sales and front desk departments of various companies. I have a strong passion for helping others, and providing support to clients and assisting them in ways that benefit them both personally and professionally

I have strong communication skills,which are vital to success in the service field. I also have a bachelor’s degree in Travel and Tour Operations Management from Moi University, Annex Campus. Throughout my education I have gained knowledge in Front office management, Product design and costing, Business communication in the service industry, Tour guiding management, Managerial Accounting etc.

With an urge to work both independently and well, in a team; I am positioned to exceed various expectations.

Bencia Africa Adventure and Safaris LTD

Reservations & Marketing representative.

Nairobi, Kenya.

2022-03-15 (current employment)

• Develop tour packages; one of the main duties is developing tour packages and itineraries for a variety of individual clients and groups
• Modify Tour Packages; involved in tailoring tour packages and options for specific groups and individuals. Tourists may seek out reduced rates for a large group, for example, and arrange for larger or smaller chartered vehicles depending on the group’s size.
• Make Travel Arrangements; involved in assisting with choosing flights,booking train and bus transit, and ensuring that tour groups can successfully travel between attractions, and also secure lodging, working closely with hotel personnel to arrange blocks of rooms and secure discounted rates.
• Provide Tourist Assistance; providing itineraries and updates, distributing hard copies to tour group members and providing updates if plans or schedules change during the tour.
• Manage Tour Budgets; identifying attractions and accommodations that fit within the tour package’s price point and securing lower room, meal, and ticket rates to balance the tour budget with money paid by clients.

Colnet Waste Company limited.

Nairobi, Kenya

2021-12-01 | 2022-01-01

• Calling and reminding clients of any impending garbage collection debts.
• Explaining to clients about the scheduling of garbage collection and issuance of garbage bags.
• Giving information to new clients about the company's operation.
• Updating current clients of any changes with the operations of the company. Reading and responding to emails effectively.
• Filing of all the documents for easier retrieval.

Nairobi, Kenya

Entry level | Personal assistant.

2021-10-01 | 2021-11-01

• Keeping a detailed record of various clothes orders, purchases and available stock.
• Greeting and providing all the necessary information to clients on various designs best suited for them.
• Ensuring customer satisfaction by adequately ensuring their needs and wants are put into consideration when making their clothes.
• Helping in clothes' repairs and arrangement within the shop.
• Cleaning the shop and maintaining efficiency in the availability of any equipment needed.

State Department for Tourism

Nairobi, Kenya

2019-10-01 | 2019-12-01

• Keeping front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greeting and welcoming guests
• Answering all incoming calls and redirecting them or keep messages
• Receiving letters, packages etc. and distributing them
• Preparing outgoing mail by drafting correspondence, securing parcels etc.
• Identifying various forms of tourism in Kenya that would require more effort from the state

Bencia Africa Adventure and Safaris.

2018-11-01 | 2019-01-01

• Managed company correspondence including fielding phone calls and responding to emails
• Provided customer service and support, responded to customer inquiries and questions, resolved customer problems.
• Greet and welcome guests in person and on phone;answer and direct inquiries to designated department.
• Maintain log books, including front desk expenditures, and calls received.
• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
• Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel.
• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.

Moi University, Eldoret.

• Bachelor | Second class honors, upper level

Maryhill Girls High School, Thika.

• Certificate | B+ 73points

St. Gabriel’s School, Mwingi.

• Certificate | 384 marks.