Mercy Muya

Detailed, dedicated and customer- oriented individual with exceptional communication skills, people management skills, and interpersonal skills now looking for a Chat Administrator position one which will make best use of my existing skills and experience to contribute to a positive online community and ensure a safe and engaging environment for users.

• Assisted customers via phone, email, and live chat, addressing their inquiries and resolving issues.
• Maintained a friendly and approachable demeanor, ensuring a positive customer experience.
• Actively listened to customer concerns and offered effective solutions, enhancing overall satisfaction.
• Handled multiple tasks simultaneously and met or exceeded performance targets.
• Managed customer accounts, updated information, and processed orders accurately.

Diploma in Customer service 

Kenya Institute of Management