Mercy Mwilu
Customer Service & Telesales Representative
Nairobi, Nairobi AreaMember since October 28, 2025
TelesalesLead GenerationCustomer ServiceCRM
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About
Highly motivated and results-oriented Telesales and Call Center professional with over 8 years of experience in outbound sales, customer engagement, lead generation, and relationship management.
Experience
Customer Service & Telesales Representative - Kessbet Kenya
(2018-01 - 2020-12)
- Handled inbound/outbound calls
- Promoted products
- Achieved sales targets
- Maintained customer records
Telesales Agent - Momentum Credit
(2020-01 - 2023-12)
- Made outbound sales calls
- Promoted loan products
- Generated leads
- Exceeded sales targets
- Updated CRM
Telesales Agent - Wabema Credit
(2023-01 - 2026-12)
- Conducted outbound calls
- Explained loan products
- Followed up leads
- Achieved sales targets
- Maintained CRM records
Education
Diploma - Sales and Marketing - KIPS College
KCSE - Kyunyu Secondary School
Skills
Customer Service & Telesales Representative
