Mercy Mwilu

Highly motivated and results-oriented Telesales and Call Center professional with over 8 years of experience in outbound sales, customer engagement, lead generation, and relationship management.

Customer Service & Telesales Representative - Kessbet Kenya

(2018-01 - 2020-12)

• Handled inbound/outbound calls
• Promoted products
• Achieved sales targets
• Maintained customer records

Telesales Agent - Momentum Credit

(2020-01 - 2023-12)

• Made outbound sales calls
• Promoted loan products
• Generated leads
• Exceeded sales targets
• Updated CRM

Telesales Agent - Wabema Credit

(2023-01 - 2026-12)

• Conducted outbound calls
• Explained loan products
• Followed up leads
• Achieved sales targets
• Maintained CRM records

Diploma - Sales and Marketing - KIPS College

KCSE - Kyunyu Secondary School