Mercy Njoki

A highly motivated and customer-oriented professional with practical experience in customer service, sales promotion, merchandising, and client engagement. Experienced in assisting customers, identifying their needs, resolving concerns professionally, and delivering exceptional service in fast-paced environments. Possesses excellent communication, interpersonal, and problem-solving skills with the ability to build strong customer relationships and maintain high levels of customer satisfaction.

A quick learner who adapts easily to new technologies and systems, committed to supporting business growth through quality customer service, teamwork, and efficient service delivery. Eager to apply these skills in the telecommunications and internet service industry while contributing to reliable customer support and operational excellence.

Merchandise Reliever at SBC Kenya Limited (2026-02 – 2026-04)

• Delivered excellent customer service by assisting customers with product selection and inquiries.
• Built positive customer relationships through professional communication.
• Ensured products were well stocked, correctly priced, and easily accessible.
• Resolved customer concerns promptly to enhance customer satisfaction.

Merchandise Reliever at SBC Kenya Limited (2025-07 – 2025-11)

• Promoted products while educating customers on product features and benefits.
• Assisted customers in making informed purchasing decisions.
• Built customer confidence through professional product demonstrations.
• Maintained promotional displays and monitored product availability.

Promoter at GOLDEN AFRICA (2024-03 – 2024-07)

• Performing stockouts
• Organizing shelfs
• Setting up displays
• Setting up price and promotional signs

Merchandising Reliever at PWANI LIMITED (2024-01 – 2024-04)

• Ensured shelves remained fully stocked to improve customer shopping experience.
• Assisted customers in locating products and responding to inquiries.
• Maintained accurate pricing and product presentation.

Promoter/Merchandising Reliever at KAPA OIL REFINIRIES (2023-06 – 2023-10)

• Delivered outstanding customer service by engaging customers professionally.
• Explained product features and benefits clearly.
• Collected customer feedback to improve service delivery.
• Assisted customers during promotions and encouraged repeat business.

Bachelor of Commerce in Accounting Option – Dedan Kimathi University of Technology (2016 – 2019)

Kenya Certificate of Secondary Education – Clay International Secondary School (2012 – 2015)