Mercy Odero

As a highly skilled and outgoing individual with good communication and organizational skills, Am certain that it would be a great opportunity for me further grow both as a person and professionally.

To briefly introduce myself My name is Mercy Achieng Odero. Am trained in front office management, Computer packages, and proficiency and I also have a certificate in catering and Hotel management.

In addition, I have worked at Severine Cottages and Lounge as the property manager for 5 years, there I was in charge of hiring and training staff, receiving calls, replying the emails, attending to customer complaints and inquiries, setting high standards for customer service ensuring that customer expectations are fully met.

I have worked at Severine Cottages and Lounge as the property manager for 5 years, there I was in charge of hiring and training staff, receiving calls, replying the emails, attending to customer complaints and inquiries, setting high standards of customer service ensuring that customer expectations are fully met.

diploma in the front office management

Certificate in computer packages

Diploma in hospitality and management