Mercy Wachira

A results-oriented and motivated individual, with over 3 years experience of Front office operations in a five star rated Hotel. A rooms up-sell queen in several months, by use of excellent techniques to maximize revenue. I have been nominated and won an award for being the best employee of the month, and received several positive mentions on Trip Advisor from satisfied clients.

I was recognized for my contribution in the successful conversion of Sankara Nairobi to a Marriott International Brand, under the Autograph Collection.

Reservations Agent at Sankara Nairobi, Autograph Collection.

February 2018 to June 2020

 

Guest Services Officer/Receptionist at Sankara Nairobi, Autograph Collection.

July 2017 to February 2018

Service Centre Agent at Sankara Nairobi, Autograph Collection.

December 2016 to July 2017.

 

Front Desk Agent at The Landmark Suites.

October 2016 to November 2016.

• Kenyatta university, Bsc. hospitality and tourism management

Graduated with Second Class Honours (Upper Division), of 67 points

• Nyandarua high school, achieved A- of 78 points.