Mercy Wanja

I am results driven,committed and articulate office administrator, property Manager and marketing with excellent communication skills and a high level of customer commitment. Multi-skilled with the ability to plan and manage while maintaining and developing existing and new customers with a consistent high customer,possessing a good team spirit, deadline oriented and having the ability to succeed in a demanding environment.

Now looking forward to making a significant contribution in an ambitious and exciting company that offers an opportunity for progression

Sales Manager - ZOA Trust Investment - Nairobi

(2026-03)

• Develop and implement effective sales strategies to achieve property sales and revenue targets.
• Recruit, train, motivate and manage performance of the sales team to drive productivity and results.
• Set individual and team sales targets, monitor performance and ensure consistent achievement of KPIs.
• Develop and execute lead generation strategies through digital marketing, referrals, networking and property events.
• Build and maintain strong relationships with buyers, investors, tenants and corporate clients.
• Coordinate marketing campaigns and promotional activities for available properties and projects.
• Manage sales pipeline: monitor leads, follow-ups, site visits, negotiations, reservations and conversions.
• Oversee property presentations and site visits, ensuring clients receive accurate and compelling information.
• Lead negotiations with clients and support team members in converting prospects into successful sales.
• Conduct market research on property trends, competitor projects, pricing and customer preferences to identify opportunities.
• Prepare regular sales reports, forecasts and performance analyses for management decision-making.
• Maintain strong working relationships with property developers, investors, agents and other stakeholders.
• Ensure excellent customer experience throughout the sales process from inquiry to handover.
• Provide after-sales support, follow up with clients post-purchase and coordinate with departments to resolve issues and build long-term relationships.
• Identify performance gaps and introduce coaching, incentives and improvement strategies to enhance team productivity.
• Ensure all sales activities, documentation and transactions comply with company policies and real estate regulations.

Sales Executive - Lionston Real Estate - Nairobi

(2025-10 - 2026-02)

• Proactively identified and pursued new business opportunities; built strong pipeline of buyers and tenants for high-end properties.
• Served as main point of contact, matching client needs with suitable properties; delivered excellent service from inquiry to closing.
• Organized physical/virtual viewings; presented property features, benefits and investment potential convincingly.
• Negotiated pricing and terms; prepared sales agreements, handled deposits and coordinated with legal/finance teams.
• Monitored market trends, competitor activity and property values; provided accurate advice and submitted performance reports and forecasts.
• Collaborated with marketing on sales campaigns, social media promotions and open house events.
• Ensured accurate documentation, compliance and organized records; provided post-sale follow-up to generate referrals and repeat business.

Head of Property Management Department - Eden Heights Realty - Nairobi

(2022-01 - 2025-04)

• Developed and executed property management strategies aligned with portfolio growth and profitability.
• Led, trained and performance-managed team of property managers and support staff.
• Oversaw day-to-day operations including maintenance planning, vendor contracts and service delivery.
• Managed full tenant lifecycle: onboarding, lease administration, retention and escalated complaint resolution.
• Drove rent collection and arrears follow-up; supported revenue optimization and cost-control.
• Prepared and managed property budgets, monitored OPEX and produced financial and profitability reports.
• Ensured regulatory, health & safety, insurance and risk compliance; led emergency response planning.
• Prepared reports on occupancy, market trends and CAPEX needs; evaluated systems for automation.

Property Manager - Cullinan Apartment Owners Association - Nairobi

(2020-01 - 2022-12)

• Managed estate administration: receipts, OPEX, utility bills, budgets and petty cash.
• Prepared financial statements and management reports for owners/committee.
• Monitored facilities: CCTV, generators, water pumps, security and grounds equipment.
• Coordinated maintenance, repairs and contractor services; sourced contractors and negotiated service contracts.
• Supervised maintenance, cleaning and grounds teams; coordinated AGMs, SGMs and committee meetings.

Property Manager & Marketing Executive - Cephas Valuers Ltd - Nairobi

(2017-01 - 2020-12)

• Managed rental portfolio: advertised vacancies, screened tenants, enforced leases.
• Followed up rent and arrears; ensured timely remittance to landlords.
• Drove business development: identified new markets, generated leads via calls, emails and client visits.
• Resolved client queries and complaints; monitored competitors and prepared marketing reports.

Office Administrator - Cephas Valuers Ltd - Nairobi

(2012-01 - 2016-12)

• Provided administrative support, managed client relationships, processed valuation documents, and ensured statutory compliance and custody of company seal.

Diploma - Community Development - Kenya Institute of Development Studies (KIDS)

KCSE - Maua Girls High School

KCPE - Bishop Lawi Imathiu Primary School