Sales Manager - ZOA Trust Investment - Nairobi
(2026-03)
- Develop and implement effective sales strategies to achieve property sales and revenue targets.
- Recruit, train, motivate and manage performance of the sales team to drive productivity and results.
- Set individual and team sales targets, monitor performance and ensure consistent achievement of KPIs.
- Develop and execute lead generation strategies through digital marketing, referrals, networking and property events.
- Build and maintain strong relationships with buyers, investors, tenants and corporate clients.
- Coordinate marketing campaigns and promotional activities for available properties and projects.
- Manage sales pipeline: monitor leads, follow-ups, site visits, negotiations, reservations and conversions.
- Oversee property presentations and site visits, ensuring clients receive accurate and compelling information.
- Lead negotiations with clients and support team members in converting prospects into successful sales.
- Conduct market research on property trends, competitor projects, pricing and customer preferences to identify opportunities.
- Prepare regular sales reports, forecasts and performance analyses for management decision-making.
- Maintain strong working relationships with property developers, investors, agents and other stakeholders.
- Ensure excellent customer experience throughout the sales process from inquiry to handover.
- Provide after-sales support, follow up with clients post-purchase and coordinate with departments to resolve issues and build long-term relationships.
- Identify performance gaps and introduce coaching, incentives and improvement strategies to enhance team productivity.
- Ensure all sales activities, documentation and transactions comply with company policies and real estate regulations.
Sales Executive - Lionston Real Estate - Nairobi
(2025-10 - 2026-02)
- Proactively identified and pursued new business opportunities; built strong pipeline of buyers and tenants for high-end properties.
- Served as main point of contact, matching client needs with suitable properties; delivered excellent service from inquiry to closing.
- Organized physical/virtual viewings; presented property features, benefits and investment potential convincingly.
- Negotiated pricing and terms; prepared sales agreements, handled deposits and coordinated with legal/finance teams.
- Monitored market trends, competitor activity and property values; provided accurate advice and submitted performance reports and forecasts.
- Collaborated with marketing on sales campaigns, social media promotions and open house events.
- Ensured accurate documentation, compliance and organized records; provided post-sale follow-up to generate referrals and repeat business.
Head of Property Management Department - Eden Heights Realty - Nairobi
(2022-01 - 2025-04)
- Developed and executed property management strategies aligned with portfolio growth and profitability.
- Led, trained and performance-managed team of property managers and support staff.
- Oversaw day-to-day operations including maintenance planning, vendor contracts and service delivery.
- Managed full tenant lifecycle: onboarding, lease administration, retention and escalated complaint resolution.
- Drove rent collection and arrears follow-up; supported revenue optimization and cost-control.
- Prepared and managed property budgets, monitored OPEX and produced financial and profitability reports.
- Ensured regulatory, health & safety, insurance and risk compliance; led emergency response planning.
- Prepared reports on occupancy, market trends and CAPEX needs; evaluated systems for automation.
Property Manager - Cullinan Apartment Owners Association - Nairobi
(2020-01 - 2022-12)
- Managed estate administration: receipts, OPEX, utility bills, budgets and petty cash.
- Prepared financial statements and management reports for owners/committee.
- Monitored facilities: CCTV, generators, water pumps, security and grounds equipment.
- Coordinated maintenance, repairs and contractor services; sourced contractors and negotiated service contracts.
- Supervised maintenance, cleaning and grounds teams; coordinated AGMs, SGMs and committee meetings.
Property Manager & Marketing Executive - Cephas Valuers Ltd - Nairobi
(2017-01 - 2020-12)
- Managed rental portfolio: advertised vacancies, screened tenants, enforced leases.
- Followed up rent and arrears; ensured timely remittance to landlords.
- Drove business development: identified new markets, generated leads via calls, emails and client visits.
- Resolved client queries and complaints; monitored competitors and prepared marketing reports.
Office Administrator - Cephas Valuers Ltd - Nairobi
(2012-01 - 2016-12)
- Provided administrative support, managed client relationships, processed valuation documents, and ensured statutory compliance and custody of company seal.
