Mercyann Philip

Highly organized and results-driven professional with experience in sales leadership, and customer engagement. Proven ability to supervise teams, coordinate promotional activities, and build strong client relationships. Skilled in decision-making and delivering results in fast-paced environments. Seeking to contribute my expertise to a reputable organization while continuing to grow professionally and take on greater responsibilities.

Receptionist at Garden Park Hotel (2023-01 – 2025-08)

• Welcome and check in guests and handle guests complaints.
• Handle guest check-outs, payments and answer phone calls and respond to inquiries.
• Make and manage room reservations and provide information about hotel services.
• Coordinate with housekeeping and other departments.

Sales Team Leader at TRUEBLAQ (2017-08 – 2022-12)

• Led and supervised promotional teams during brand activations
• Briefed team members on campaign objectives and assigned tasks
• Ensured proper brand visibility through uniforms and promotional materials
• Monitored stock levels of beverages and promotional items
• Coordinated with venue management for smooth activations
• Engaged customers to promote brand awareness and product tasting

Retail Acquisition Officer at Spire Bank (2017-01 – 2017-07)

• Promote and sell bank products (accounts, loans, credit cards).
• Find and attract new customers.
• Help customers open bank accounts.
• Explain banking services and benefits.
• Maintain good relationships with clients.
• Collect and verify customer documents.
• Follow up with customers.
• Meet sales targets and prepare reports.

Field Sales Representative at YDX Agencies (2015-05 – 2016-12)

• Organized and prepared venues for marketing and promotional activities
• Engaged customers and promoted products to increase brand visibility
• Assisted in closing sales deals during promotional campaigns
• Documented promotional activities with photos and reports
• Resolved issues during events to ensure smooth operations
• Prepared and submitted activity and sales reports

Graduate Trainee / Procurement Attachée at Abbort and Brown Co. (2013-05 – 2015-04)

• Prepared and issued purchase orders
• Assisted in preparing tender documents
• Ensured procured goods met required standards
• Maintained procurement documentation and filing systems
• Updated supplier and client database records

Bachelor of Commerce in Procurement Option – Technical University of Mombasa (2013 – 2015)

Diploma in Sales and Marketing in Sales and Marketing – The Mombasa Polytechnic University College (2008 – 2011)

Kenya Certificate of Secondary Education (KCSE) – St. Anne's Sunrise Girls Secondary School (2004 – 2007)