Founder, AI Automation Agency at MiiND.ai (2025-11 – Present)
- Established and currently leading MiiND.ai, an AI Automation Agency focused on translating complex, manual B2B workflows into high-efficiency, self-operating AI systems, currently driving the process of formal registration and business setup.
- Pioneering the development of proprietary automation templates and core service offerings for key functions, including lead qualification, customer support, and internal knowledge management.
Business Development Associate (POS Sales) at DPO Pay by Network (2024-09 – 2025-09)
- Recruitment & Growth: Successfully recruited a growing portfolio of POS merchants across the Western region, consistently exceeding monthly acquisition targets.
- Market Penetration: Leveraged in-depth market awareness and competitor analysis to identify and secure high-value B2B opportunities for the POS network expansion.
B2B Accounts Manager & Technical Sales Consultant at Digittech Solutions (2023-01 – 2024-08)
- Revenue Generation: Pursued and secured new B2B client relationships by delivering tailored technical development solutions focused on enhancing client operations and digital infrastructure.
- Custom Solution Design: Consulted with clients to analyze complex business challenges, designing customized technical proposals that directly addressed pain points and drove contract closure.
CRM Growth Associate at Jumia Kenya (2022-05 – 2022-12)
- Customer Lifecycle Optimization: Managed the end-to-end customer life journey, implementing strategies across acquisition, retention, and satisfaction to maximize customer lifetime value (CLV).
- Performance Improvement: Executed CRM campaigns and managed customer segmentation to drive increased customer acquisition and boost overall retention rates.
- Data Analysis: Utilized CRM reporting tools (Power BI/SQL) to generate actionable insights into customer behavior, directly informing sales and marketing strategy adjustments.
IT Infrastructure Lead at East Wing Medical (2019-08 – 2022-04)
- IT Infrastructure Management: Spearheaded the effective management of the hospital's IT infrastructure, ensuring continuous uptime and reliable service delivery for mission-critical patient care systems.
- Uptime Guarantee: Maintained consistent network and system availability, minimizing service interruptions and supporting optimal operational efficiency across all hospital departments.
Network Operations Centre Engineer at Interswitch E.A LTD (2016-10 – 2019-02)
- Financial System Reliability: Streamlined financial systems operations through proactive monitoring, efficient troubleshooting, and dedicated customer service, maximizing transaction uptime and stability.
- Incident Reduction: Implemented improved fault isolation procedures that contributed to a documented reduction in system downtime & enhanced the efficiency of the resolution process.
Service Operations Centre Engineer at KCB Bank (2015-10 – 2016-09)
- Channels Monitoring & Uptime: Executed 24/7 proactive monitoring of critical bank channels, including the extensive ATM network and core banking systems, ensuring high availability for customer transactions.
- First-Line Resolution: Provided expert first-line IT support leveraging deep understanding of banking IT systems and user needs, resulting in a significant reduction in issue escalation rates.
- Service Delivery: Enhanced overall IT service delivery by quickly resolving technical issues, ensuring high employee productivity and satisfaction across the bank's internal user base.
Call Center Representative at Direct Channel Holdings LTD (2014-04 – 2015-09)
- Campaign Execution: Executed high-volume outbound and inbound calling campaigns for Wananchi Group (Zuku), driving key market penetration and awareness in both Kenya and Tanzania.
- Technical Support: Provided expert first-line technical support for Zuku's product offerings (e.g., internet, digital TV), achieving high resolution rates and maintaining service quality.
- Customer Relationship Management: Managed customer interactions and feedback, ensuring accurate documentation of issues and contributing to service improvement initiatives.
