Michael Macharia
Junior Network Administrator | Cisco Networking & IT Support
Talent
MombasaMember since July 6, 2026
VLANs802.1Q TrunkingSpanning Tree Protocol (STP)Inter-VLAN RoutingOSPFNAT/PATPort SecurityCisco Packet TracerGNS3IPv4/IPv6 SubnettingDHCPDNSStandard & Extended ACLsCisco IOS CLIHelp Desk Workflows (Zendesk)
·
Hire this person
Send a job offer directly to this candidate
VLANs802.1Q TrunkingSpanning Tree Protocol (STP)Inter-VLAN RoutingOSPF
About
Entry-level network professional with hands-on experience troubleshooting connectivity, IP configuration, and account access issues. Trained in Cisco routing, switching, VLANs, and network security; pursuing CCNA (200-301) certification.
Experience
IT Support Intern - KMFRI - Mombasa, Kenya
(2025-01 - 2025-10)
- Resolved daily support tickets for network connectivity, IP configuration, host troubleshooting, and account access
- Achieved 60% First-Contact Resolution using Zendesk workflows and structured troubleshooting
- Patched switch ports and allocated IPs for 50 devices with a senior IT Officer, reducing network downtime by 75%
Education
Diploma - Information Technology - Technical University of Mombasa, Kenya (2022 - 2025)
Skills
Junior Network AdministratorCisco Networking & IT Support
