Michael Mbugua
Self driven
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About
I have 2 years of experience in Customer Service having worked with Majorel-Group Kenya and Jumia Kenya the E-commerce company.
Some of the skills acquired include;
Strong communication and interpersonal skills
Ability to resolve customer complaints and issues efficiently and effectively
Experience with CRM software and ticketing systems
Familiarity with industry-specific regulations and procedures
Strong problem-solving and decision-making abilities
Proficient in English and Swahili
Strong attention to detail and ability to multitask
Objective
To obtain a customer service position where my skills and experience can be utilized to improve the customer experience and drive business growth.
Experience
I have 2 years of experience in Customer Service having worked with Majorel-Group Kenya and Jumia Kenya the E-commerce company.
Some of the skills acquired include;
Strong communication and interpersonal skills
Ability to resolve customer complaints and issues efficiently and effectively
Experience with CRM software and ticketing systems
Familiarity with industry-specific regulations and procedures
Strong problem-solving and decision-making abilities
Proficient in English and Swahili
Strong attention to detail and ability to multitask
Objective
To obtain a customer service position where my skills and experience can be utilized to improve the customer experience and drive business growth.
Education
Journalism and Media Studies.
Administrative assistance.
