BUSINESS MANAGER - INSIGNIA GROUP LIMITED
(2024-06)
- Technical and Operational Alignment: The Business Manager ensures that the workflow is optimized, resources are allocated effectively, and service delivery aligns with OEM standards.
- Financial Stewardship: A core component is diligent financial management. By analyzing gross profit margins, labor efficiency, parts margins, and revenue cycles, the Business Manager identifies areas for cost reduction and revenue enhancement.
- To implement financial controls, manage inventory levels to prevent overstocking or shortages, and use financial data to inform strategic decisions.
- The business manager uses tools like KPI dashboards—tracking metrics such as CSI (Customer Satisfaction Index), ARO (Average Repair Order), and labor productivity—are employed to maintain transparency and drive continuous improvement.
- Leadership and Team Development: As a leader, the Business Manager cultivates a motivated, skilled workforce. They facilitate ongoing training on diagnostic procedures, new automotive technologies, and customer service excellence.
- The business manager builds a cohesive team environment, which enhances technician productivity and customer satisfaction, directly impacts repeat business, and reputation.
- Strategic Planning and Market Analysis: Conduct in-depth market analysis, leveraging DMS (Dealer Management System) analytics to understand customer preferences, service trends, and competitive positioning.
- Develop targeted marketing strategies—such as promoting OEM warranty services, aftermarket accessories, or fleet management solutions—to attract new clients and retain existing ones.
- Strategic planning also involves implementing lean processes, reducing cycle times, and maximizing throughput.
- Business Development and New Revenue Streams: The Business Manager actively seeks new business opportunities by expanding relationships with fleet operators, insurance companies, and corporate clients.
- Explore partnerships for collision repairs, certified pre-owned (CPO) programs, and other value-added services.
- Customer retention initiatives, including loyalty programs and referral incentives, are employed to foster long-term relationships and increase service lane throughput.
REGIONAL SALES AND SERVICE MANAGER -WESTERN KENYA - MANTRAC KENYA - Western Kenya
(2021-06 - 2024-06)
To provide comprehensive equipment and power generation solutions. This includes small to medium and heavy machinery and equipment, as well as low- to high-output power systems. Support sales, service, and technical management to ensure customer satisfaction.
- Manages service operations within the dealership to maximize return on investment.
- Optimizing Service Department processes to ensure internal and external customer satisfaction.
- Growing profitable service labor sales.
- Exercising disciplined expense control.
- Designing and implementing a strategic sales plan that expands the company's customer base and ensures its strong presence.
- Managing recruiting, objective setting, coaching, and performance monitoring of sales representatives.
SENIOR FLEET CONSULTANT - CMC Motors Group Limited
(2018-01 - 2021-06)
Responsible for mentorship and development of senior and Junior sales, developing new fleet business – Identifying prospective customers by utilizing market intelligence databases, target list, and account management of regularly contacting fleet managers of existing accounts, acting as a first point of contact for issues or concerns of fleet customers.
- Co-ordinate with country fleet sales teams to collect all required data to respond to customers' or prospects' requests for tender.
- Co-ordinate with cross-functional teams to ensure appropriate internal approvals are in place and that the customer receives all required documentation as part of the tender process. Produce draft tender documents in coordination with bid-desk team members.
- Update key PEA tender tracker tools regularly and prepare management reports, including conclusions and recommendations.
- Support Bid-Desk Manager for preparation and animation of Fleet community meetings –community calls agenda and minutes, team meetings, etc.
- Act on a list of prioritized prospects developed both autonomously and with marketing support in agreement with the Fleet Sales Leader.
- Prepare Prospects' presentations, documents, term sheets/proposals, pricing model, and Master Lease Agreements.
- Negotiate, close, and sign agreements in conjunction with a cross-functional team.
- Abide by all internal selling procedures, such as CRM updates and monitoring.
- Execute on activities of Integrated Business (Cross-Selling), ensuring the best customer value proposition is deployed.
SENIOR SALES CONSULTANT - TOYOTA KENYA – HINO
(2015-07 - 2017-11)
Responsible for building business success by identifying, qualifying, and selling prospects, also taking the lead in managing relationships with high-profile accounts, and monitoring the newly recruited sales team
- Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects, recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organizational standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies. Contributes to team effort by accomplishing related results as needed.
SENIOR SALES EXECUTIVE - NISSAN KENYA (CROWN MOTORS)
(2013-01 - 2015-06)
Responsible for creating new leads and closing the orders, creating company awareness of the products to the customers, and ensuring customers get the ultimate selling and buying experience by giving unmatched customer service.
- Sales and marketing of the company's products
- Achieving pre-determined and agreed sales targets
- Building a strong and close relationship with customers.
- Identifying and matching customer needs to services offered by the company
- Demonstrate products and show consumers how to maximize their features.
- Services existing accounts, obtains orders, and establishes new accounts by planning and
- Organizing daily work schedule to call on existing or potential sales outlets and other trade.
- Keeps management informed by submitting activity and results reports, such as daily sales
- Reports, weekly work plans, and monthly and annual territory analyses.
- Provides historical records by maintaining records on area and customer sales.
Sales Executive - DT DOBIE CO. LTD
(2011-05 - 2013-05)
Responsible for creating new leads and closing the orders, creating company awareness of the products to the customers, and ensuring customers get the ultimate selling and buying experience by giving unmatched customer service.
- Sales and marketing of the company's products.
- Achieving pre-determined and agreed sales targets
- Building a strong and close relationship with customers.
- Identifying and matching customer needs to services offered by the company
- Demonstrate products and show consumers how to maximize their features.
- Services existing accounts, obtains orders, and establishes new accounts by planning and
- Organizing daily work schedule to call on existing or potential sales outlets and other trade.
- Keeps management informed by submitting activity and results reports, such as daily sales
- Reports, weekly work plans, and monthly and annual territory analyses.
- Provides historical records by maintaining records on area and customer sales.
Customer Care Representative / Sales Champion - SAFARICOM KENYA
(2008-01 - 2011-11)
- Ensured provision of a positive customer service experience.
- Responded to and handled customer requests and complaints
- Created customer awareness on a wide range of the Company's products/services. - Brand Management via the main Social Media platforms
- Ensured accuracy of information on the company's website
- Collected customer feedback and channeled it to relevant functions
- Demonstrate products and show consumers how to maximize their features.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organizational standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
