Michael Valaka
Shop Manager
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About
A dedicated, hardworking, and results-oriented with several years of experience in sales, technical operations, customer service, stock management, and shop management. I am seeking an opportunity in a progressive organization where I can utilize my technical, managerial, communication, and customer service skills while contributing positively to organizational goals. I am committed to maintaining high standards of integrity, teamwork, professionalism, and service delivery.
Experience
Shop Manager - BBOXX CAPITAL KENYA
(2026-01)
- Recruiting, training, supervising, and supporting staff in their respective roles.
- Promoting honesty, integrity, accountability, and professionalism among staff.
- Maintaining accurate daily, weekly, and monthly records.
- Preparing and submitting daily sales reports.
- Managing and monitoring stock levels.
- Coordinating the general operations and management of the shop.
- Providing excellent customer service and responding to customer needs.
- Handling and resolving customer complaints professionally.
- Monitoring staff performance and ensuring adherence to company procedures.
- Supporting the achievement of sales and operational targets.
Shop Technician - BBOXX CAPITAL KENYA
(2020-11 - 2026-01)
- Carrying out installations of company products and equipment.
- Conducting technical visits to customers.
- Undertaking repossessions in accordance with company procedures.
- Managing and tracking petty cash records.
- Uploading petty cash documentation accurately.
- Making timely petty cash requests.
- Providing technical support and assistance to customers.
- Maintaining accurate records of technical activities and customer visits.
- Working closely with sales and shop teams to ensure effective service delivery.
Sales Agent - BBOXX CAPITAL KENYA
(2018 - 2020)
- Marketing and promoting company products and services.
- Identifying and developing potential customers.
- Explaining products and services to prospective customers.
- Maintaining good customer relationships.
- Supporting sales activities and achieving assigned targets.
- Following up with customers to ensure satisfaction.
Education
Certificate - Electrical and Electronics Engineering (2017 - 2018)
Secondary School Education - Kanyangi Boys Secondary School (2011 - 2014)
Primary School Education - Mwaani Primary School (2002 - 2010)
