Industrial Attachment at Ministry of Lands, Public Works, Housing and Urban Development (2023-05-08 – 2023-07-28)
- Troubleshooting network
- Repairing desktop
- Configuration of Cisco switches
- Terminating cables
- Testing Access Points
ICT Assistant at Langata Hospital (2024-01 – 2024-04)
- Developed, implemented and allocated ICT systems to support hospital operations
- Maintained the hospital website and made sure it is user friendly
- Conducted technical and economic feasibility studies for ICT systems and hardware
- Prepared progress and performance reports for systems development projects
- Evaluated ICT systems to ensure compliance with established standards and policies
- Trained ICT users, staff in the hospital and prepared staff performance reports
- Planned, monitored and evaluated ICT programs and activities within the hospital
- Ensured adherence to organizational and national ICT standards
- Liaised with user departments to support effective maintenance of ICT equipment
- Reviewed hardware maintenance feasibility studies and technical specifications prior to implementation
- Configured hospital firewalls, routers and switches for the hospital
- Troubleshot network for diagnosing problems
- Installed CCTV cameras and monitored them
- Managed hospital Database and ensured patients data is secured
ICT Officer at Ministry of Education (2024-05-21 – 2025-05-20)
- Support of E-Learning and content development in line with the schemes of work
- Providing classroom support and training of Teachers and also students in use of digital literacy devices
- Support implementation of the Digital Literacy programme
- Assist Teachers in integrating ICT in delivery of teaching, learning, assessment and reporting
- Providing user support and maintenance of ICT services and devices in schools
- Mentoring and encouraging students to embrace digital technology in schools in the evolving world of Technology
- Carrying out innovations to enable schools improve on use of digital learning
IT Support Assistant at M-kopa (2025-06-10 – 2026-05-30)
- Diagnosed and repaired hardware and software faults in smartphones, including screen replacements, battery failures, charging port issues and water-damaged devices
- Performed board-level troubleshooting and component replacement using precision tools and ESD-safe procedures
- Developing cybersecurity policies and ensure compliance with standards and regulations
- Configured, maintained, and troubleshot Local Area Networks (LAN), Wide Area Networks (WAN), and wireless infrastructure, including routers, switches, firewalls, and wireless access points
- Developing and implementing the organization's IT strategy and policies
- Maintained accurate service records, documenting parts usage, repair procedures and labor hours
- Developed and maintained IT documentation, including system configurations, technical procedures, standard operating procedures (SOPs), disaster recovery plans, and infrastructure inventories
- Providing user support and training
- Evaluating and recommending new technologies to improve efficiency
- Maintained an organized, safety-compliant repair workspace and adhered to data protection standards
- Installing and monitoring CCTV in the organization
- Monitoring organization network and documenting department documents
- Managing relationships with technology vendors and service providers
- Worked efficiently under tight deadlines while maintaining high-quality service standards
- Prepared regular IT performance, security, and infrastructure reports for management, providing recommendations to enhance system reliability, operational efficiency, and information security
ICT Tutor at Musk College of Business and Technology (2026-06-01 – 2026-07-31)
- Teach ICT courses according to the approved curriculum
- Prepare lesson plans, schemes of work, and teaching materials
- Deliver lectures, tutorials and practical computer lessons
- Train students on computer applications, programming, networking, databases, cybersecurity, and web development
- Demonstrate practical use of ICT tools, software, and systems
- Prepare, administer, and mark assignments, CATs and examinations
- Monitor student performance and provide academic guidance
- Supervise computer laboratory practical sessions
- Ensure proper use and maintenance of ICT equipment
- Assist students with technical and academic ICT challenges
- Develop digital learning materials and support e-learning platforms
- Update course content based on emerging technologies and industry trends
- Participate in curriculum development and review
- Conduct ICT research and encourage student innovation projects
- Provide mentorship and career guidance to students
- Support examination preparation, supervision and grading
- Maintain student records, attendance, and academic reports
- Participate in departmental meetings and college activities
- Assist with basic ICT troubleshooting and software installation
- Promote professional certifications and industry skills among students
- Maintain compliance with college academic policies and quality standards
