Mike Adrai

Dynamic and results-driven Food & Beverage Supervisor with over 15 years of hands-on experience in hospitality industry. Demonstrates a proven track record of managing F&B operations across prestigious 4-star and 5-star hotel environments in Nairobi. Adept in team leadership, staff training, inventory management, event coordination, and maintaining the highest service and hygiene standards.

Possesses excellent interpersonal, organizational, and operational skills, with a strong commitment to delivering exceptional guest experiences and driving revenue performance.

Food & Beverage Supervisor at Pride Inn Azure Hotel (2018-05 – Present)

• Supervised daily F&B operations across restaurant, bar, and banqueting facilities ensuring consistent service delivery.
• Led, trained, and scheduled a team of 40+ service staff to uphold operational and guest service standards.
• Coordinated with the kitchen team on menu execution and management of special dietary requirements.
• Monitored inventory, managed stock controls, and liaised with suppliers on timely procurement.
• Handled guest feedback and resolved service issues promptly to maintain high satisfaction levels.
• Prepared shift reports, sales summaries, and submitted operational reports to senior management

Food & Beverage Supervisor at Royal Tulip Canaan Hotel (2017-06 – 2018-02)

• Oversaw breakfast, lunch, and dinner service operations in a 4-star hotel environment.
• Ensured full compliance with hygiene, health, and safety standards across all F&B outlets.
• Trained new staff on service procedures, upselling techniques, and guest relations best practices.
• Assisted in planning and executing corporate events, conferences, and private functions to a high standard

Food & Beverage Staff at Ole-Sereni Hotel

• Managed smooth and efficient service delivery across hotel restaurant and poolside bar outlets.
• Conducted daily team briefings and performance check-ins to maintain staff morale and standards.
• Monitored quality of food and beverage presentation to ensure alignment with hotel brand standards.
• Supported revenue targets through effective upselling strategies and consistent service excellence

F&B Service Staff at Mediterraneo Restaurant & Bar (2014-01 – 2014-11)

• Delivered high-quality food and beverage service in a fine-dining Mediterranean setting.
• Took customer orders, provided menu recommendations, and handled billing accurately and efficiently.
• Set up and cleared tables, maintaining cleanliness and presentation of dining areas at all times.
• Assisted with bar service including preparation of beverages and cocktails for guests

F&B Service Staff at Hotel Emerald Ltd (2011-04 – 2013-09)

• Provided attentive table service across restaurant and in-room dining operations.
• Assisted in receiving and storing F&B stock and maintaining par levels to prevent shortages.
• Supported banquet and conference setups, ensuring timely and professional service delivery.
• Maintained grooming and service standards in full compliance with hotel policies.

F&B Service Staff at Haandi / Haveli's Restaurant Ltd (2007-01 – 2009-06)

• Managed table allocation, guest seating, and timely order delivery during peak service hours.
• Handled cash and card transactions and processed accurate end-of-shift reconciliations.
• Developed foundational skills in hospitality service, guest relations, and team collaboration.

Hospitality & Commerce Diploma in Hospitality – Kenya College of Commerce & Hospitality (2006-11 – 2008-11)

Kenya Certificate of Secondary Education (KCSE) – Vihiga Boys High School (2001 – 2004)

Kenya Certificate of Primary Education (KCPE) – Kedhohi Primary School (1993 – 2000)