Mike Oongo

PASSENGER HANDLING AGENT

Talent

KisumuMember since September 18, 2026

Strong communication and persuasion skillsNegotiation and closing skillsProduct knowledge and presentation skillsCustomer relationship managementMultitasking abilitiesRecord keeping and data entry skillsTelephone and email etiquetteAdaptability and flexibility

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Strong communication and persuasion skillsNegotiation and closing skillsProduct knowledge and presentation skillsCustomer relationship managementMultitasking abilities

About

I am a results-driven and highly disciplined professional based in Nairobi, Kenya, with a strong commitment to excellence, integrity, and continuous improvement. I possess well-developed communication, organizational, and analytical skills that enable me to perform effectively in dynamic and fast-paced work environments. I adapt quickly to new systems and challenges, and I am confident in my ability to contribute meaningfully to organizational goals.

I approach every responsibility with professionalism, accountability, and keen attention to detail. I am capable of working independently with minimal supervision while also collaborating effectively within diverse teams. I consistently strive to deliver quality results by maintaining high standards of efficiency, accuracy, and customer satisfaction.

Experience

PASSENGER HANDLING AGENT - KENYA AIRWAYS

(2026-06)

Assisting passengers during check in and verifying travel documents.
Providing passengers with flight information and get details
Assisting with boarding and arrival procedures to ensure smooth passengers flow.
Handling passengers inquiries, complains and special service request.

Customer Care - Beiersdorf Manufacturing Company

Duration: 6 months

Identifying customer needs and offering appropriate solutions.
Escalating complex issues to the relevant department when necessary.
Maintaining detailed records of customer interactions and transactions.
Following up with customers to ensure issues are resolved satisfactorily.
Processing orders, returns, exchanges, and service requests accurately.
Building and maintaining positive relationships with customers to promote loyalty.

SALE PERSON - CAFRED PHONE ACCESSORIES

(2024 - 2025)

Welcoming customers and assisting them in selecting suitable mobile phones, accessories, and related products.
Explaining product features, specifications, pricing, warranties, and promotions clearly and professionally.
Demonstrating how devices function, including setup, applications, and key features.
Achieving and exceeding assigned sales targets and revenue goals.
Processing sales transactions accurately using POS systems and handling cash, card, or mobile payments.