Milka Mwende

Motivated and detail-oriented Compliance, Risk, Fraud & Investigations professional with a Bachelor's degree in Criminology and Security Studies and practical experience spanning security operations, CCTV surveillance, investigations, customer service, credit control, probation support, incident reporting and compliance. Trained in AML, KYC and compliance frameworks, with an understanding of risk identification, customer due diligence, information handling, investigations and regulatory compliance. Experienced in monitoring surveillance systems, handling sensitive information, preparing reports, engaging clients and members of the public, investigating complaints and supporting case-related processes.

Demonstrates strong analytical, communication, documentation, problem-solving and interpersonal skills, with a high level of integrity, discretion and attention to detail.

CCTV CONTROLLER at SecurKenya Group Limited (2025-03 – 2025-08)

• Monitored CCTV surveillance systems to identify and respond to security incidents, suspicious activity and access-related concerns.
• Maintained continuous awareness of activities within monitored areas to support security, safety and loss-prevention objectives.
• Responded promptly and professionally to queries and concerns raised by building occupants, clients and visitors.
• Managed and updated visitor access records and batch cards, ensuring accurate documentation and controlled access.
• Escalated security incidents and concerns to the appropriate personnel in accordance with established procedures.
• Maintained professionalism and confidentiality when handling security-related information.
• Supported effective access control and surveillance operations through accurate observation, documentation and communication.

PROBATION AND AFTERCARE INTERN at Public Service Commission – Kikuyu Probation Office (2024-01 – 2025-01)

• Engaged directly with clients and offenders while maintaining professionalism, confidentiality and respect.
• Assisted in preparing client progress reports, case documentation and rehabilitation-related reports.
• Supported probation officers in monitoring client progress and documenting relevant observations.
• Assisted with the collection and documentation of information relevant to probation and aftercare processes.
• Attended court proceedings and provided administrative and operational support to senior officers.
• Handled sensitive client and case information with discretion.

CREDIT CONTROLLER at White Path Company (2022-08 – 2023-08)

• Managed customer accounts and followed up on outstanding payments while maintaining professional client relationships.
• Reviewed account information and maintained accurate and up-to-date customer records.
• Investigated customer account queries and discrepancies and worked with relevant teams to resolve issues.
• Liaised with customers regarding payment arrangements, account concerns and outstanding balances.
• Worked closely with the customer service team to resolve complaints and account-related disputes.
• Maintained accurate transaction records and handled sensitive customer information professionally and confidentially.

SECURITY AND MONITORING INTERN at Nairobi City Water and Sewerage Company (2022-05 – 2022-09)

• Assisted with security and customer service-related investigations and complaints.
• Handled inquiries from members of the public during field investigations.
• Assisted officers in gathering and documenting information relevant to investigations.
• Prepared accurate reports and provided feedback to management on identified issues.
• Supported monitoring activities and contributed to the identification and reporting of security concerns.

LAW ENFORCEMENT INTERN at Lang'ata Police Station (2019-05 – 2020-12)

• Assisted officers with case file preparation, documentation and administrative investigations.
• Supported the handling and organization of sensitive case-related information.
• Assisted in addressing public concerns and guiding members of the community on relevant procedures.
• Participated in community outreach and public engagement activities.
• Supported officers in gathering, recording and organizing information relevant to cases.
• Maintained confidentiality and professionalism when handling sensitive information.

CERTIFICATE in AML / KYC / COMPLIANCE PRACTICAL FRAMEWORKS – European Business Institute of Luxembourg (2025-08 – 2026-02)

BACHELOR OF ARTS in CRIMINOLOGY AND SECURITY STUDIES – Mount Kenya University (2020-01 – 2022-12)

DIPLOMA in CRIMINOLOGY AND SECURITY STUDIES – Mount Kenya University (2017-09 – 2019-12)

KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE) – Broadway Girls Secondary School (2013-01 – 2016-11)