Millicent Orao

Dedicated IT Specialist with more than 8 years of experience in IT Administration. Highly effective team player, with proven success in systems administration, user support, active directory management, installation and management of computer applications. Eager to to apply the knowledge and skills gained in my academic and work experience to support the operations of modern organizations and firms.

IT Administrator at Blueribbons Holdings Limited (2017-09 – Present)

IT Administration and systems support

• User support for both in-house and virtual users
• Repair of all software and hardware failures
• Training new staff on the systems and use of company equipment
• Setting up new staff on the active directory, systems and work email
• Applying OS patches and upgrades
• Activation and deactivation of users
• Systems monitoring to ensure the systems uptime
• Notifying service providers of any downtime
• Workstations monitoring and maintenance
• Dusting all machines. This includes all the desktops, laptops and the server room equipment
• Performing daily manual backup and monitoring the cloud backup to ensure the data is well secured
• Subscription and renewal of licenses
• Ensuring Collection System, Telephones, Network and Security and Internet uptime
• Payments confirmations upload in the system
• Uploading of new outsources
• Files operations that involves Files allocations and reallocations among users, and files closures
• Bulk SMS management. This involves sending out bulk SMSs to our customers and monitoring to ensure the same is delivered
• Preparing daily, weekly and monthly ICT Reports as required by the company
• Monthly Target setting for all Account Managers, Team Leaders and the Operations Manager
• Files Skip trace to find additional information for our customers
• Progress report upload for all clients in the collection system

Accounts Collection Manager at Blueribbons Holdings Limited (2017-08 – 2017-09)

Accounts collection and debt management

• Calling customers and advising them on the importance of clearing their loans as well as giving them the various options for debt clearing
• Updating the debtors' records based on the debt negotiation conversations with them
• Compiling and sharing the reports with my team leaders for analysis
• Determine reasons for overdue payments and review credit terms for easier settlement of debts
• Initiate the clearance process on cleared debts upon receipt of payment proof
• Provide customers with their correct account details e.g. balances, account numbers etc
• Maintaining data integrity and keep customer details confidential
• Uploading supporting documents i.e Proof of payment, Death Certificate, alternative telephone no etc

IT Intern at My Expert Desk Services (MEDS) (2016-02 – 2016-07)

Website development

• Website Development

Industrial Attachment at Nyanza Reproductive Health Society (NRHS) (2014-05 – 2014-07)

Network installation and maintenance

• Network installation, configuration and maintenance
• Domain controller maintenance (windows)
• Firewall installation and maintenance
• Structured cabling, including crimping of Ethernet cables
• Windows and application installation (including SQL 2012 R2 installation), maintenance and Upgrading of hardware components
• Wireless network maintenance and configuration
• User support and troubleshooting of user problems
• Set up of conference calls between several entities

Bachelor of Science in Computer Science – Kenyatta University (2011 – 2015)

Kenya Certificate of Secondary Education – St. Barnabas Girls secondary school (2007 – 2010)

Kenya Certificate of Primary Education – Chulaimbo Primary School (1999 – 2006)