IT Administrator at Blueribbons Holdings Limited (2017-09 – Present)
IT Administration and systems support
- User support for both in-house and virtual users
- Repair of all software and hardware failures
- Training new staff on the systems and use of company equipment
- Setting up new staff on the active directory, systems and work email
- Applying OS patches and upgrades
- Activation and deactivation of users
- Systems monitoring to ensure the systems uptime
- Notifying service providers of any downtime
- Workstations monitoring and maintenance
- Dusting all machines. This includes all the desktops, laptops and the server room equipment
- Performing daily manual backup and monitoring the cloud backup to ensure the data is well secured
- Subscription and renewal of licenses
- Ensuring Collection System, Telephones, Network and Security and Internet uptime
- Payments confirmations upload in the system
- Uploading of new outsources
- Files operations that involves Files allocations and reallocations among users, and files closures
- Bulk SMS management. This involves sending out bulk SMSs to our customers and monitoring to ensure the same is delivered
- Preparing daily, weekly and monthly ICT Reports as required by the company
- Monthly Target setting for all Account Managers, Team Leaders and the Operations Manager
- Files Skip trace to find additional information for our customers
- Progress report upload for all clients in the collection system
Accounts Collection Manager at Blueribbons Holdings Limited (2017-08 – 2017-09)
Accounts collection and debt management
- Calling customers and advising them on the importance of clearing their loans as well as giving them the various options for debt clearing
- Updating the debtors' records based on the debt negotiation conversations with them
- Compiling and sharing the reports with my team leaders for analysis
- Determine reasons for overdue payments and review credit terms for easier settlement of debts
- Initiate the clearance process on cleared debts upon receipt of payment proof
- Provide customers with their correct account details e.g. balances, account numbers etc
- Maintaining data integrity and keep customer details confidential
- Uploading supporting documents i.e Proof of payment, Death Certificate, alternative telephone no etc
IT Intern at My Expert Desk Services (MEDS) (2016-02 – 2016-07)
Website development
Industrial Attachment at Nyanza Reproductive Health Society (NRHS) (2014-05 – 2014-07)
Network installation and maintenance
- Network installation, configuration and maintenance
- Domain controller maintenance (windows)
- Firewall installation and maintenance
- Structured cabling, including crimping of Ethernet cables
- Windows and application installation (including SQL 2012 R2 installation), maintenance and Upgrading of hardware components
- Wireless network maintenance and configuration
- User support and troubleshooting of user problems
- Set up of conference calls between several entities
