Miriam Chelangat

Dedicated and adaptable Social Work and Community Development graduate with strong hands-on experience in community outreach, gender advocacy, and customer service. Proven background in working with diverse communities, especially women and youth with disabilities. Brings over 1.5 years of call center experience, delivering high-quality customer support and handling client concerns with professional fluency in both spoken and written English.

Strong in problem-solving, team collaboration, communication, and leadership, with a passion for service delivery and people empowerment. Adept in both field and digital engagement environments.

Call Center Representative - iSON Xperiences - Nairobi, Kenya

(2022-01 - 2023-07)

• Responded to high volumes of inbound and outbound customer calls on behalf of telecom clients such as Airtel and Safaricom.
• Delivered clear, professional communication to resolve customer inquiries, complaints, and service issues efficiently.
• Maintained accurate call logs and adhered to quality assurance standards, call scripts, and daily performance targets.
• Demonstrated strong spoken and written English proficiency while navigating different customer personalities and challenges.
• Worked under pressure in a fast-paced call center environment, adapting to dynamic shifts and targets.

Women Empowerment & Advocacy Volunteer - Women Challenged to Challenge Trainings

(2021-09 - 2022-06)

• Acted as a champion in the prevention of gender-based violence in marginalized communities.
• Participated in civic education and leadership programs for women with disabilities.
• Represented the organization in the Kenya Network of Women and Girls with Disabilities forums.

Youth Empowerment Trainee - Masii Youth Empowerment Centre (Sponsored by DEK)

(2021-04 - 2021-07)

• Gained training in youth leadership and disability inclusion.
• Participated in outreach programs and capacity-building workshops in rural settings.

Digital Skills Trainee - ACWICT Online Writing Program (Partnered with UKAID & Microsoft)

(2022-08 - 2022-08)

• Completed coursework in digital literacy, online communication, and community engagement.
• Gained practical knowledge in writing and content creation for digital platforms.

Leadership Trainee - YALI Regional Leadership Center (East Africa)

(2022-10 - 2022-11)

• Received advanced leadership training focused on African youth development and civic engagement.
• Worked with other young leaders on real-world challenges and team-based solutions.

Diploma - Social Work and Community Development - Machakos Institute of Technology College (2021 - 2023)

Kenya Certificate of Secondary Education (KCSE) - Kyambuko Secondary School (2017 - 2019)

Kenya Certificate of Primary Education (KCPE) - Siloam (2013)