Miriam Kiiru

Professional and customer-focused Receptionist with extensive experience in customer service, front desk operations, sales, and client relationship management. Skilled in welcoming clients, handling inquiries, scheduling appointments, processing payments, and creating positive customer experiences in fast-paced environments. Strong communication, multitasking, and organizational skills with a proven ability to build client loyalty and maintain smooth daily operations.

Passionate about delivering exceptional service and ensuring every customer feels valued and welcomed.

Customer Support & Vendor Team Lead - Fremy - Mtito-Andei, Kenya

(2023-09 - 2026-04)

• Provided exceptional customer service and resolved customer inquiries professionally.
• Handled daily client interactions both in person and via phone.
• Maintained accurate customer records and reports.
• Coordinated schedules and communicated updates to team members.
• Processed customer requests efficiently in a fast-paced environment.
• Built strong customer relationships that encouraged repeat business.
• Assisted customers with professionalism, patience, and attention to detail.
• Managed multiple tasks while maintaining excellent service standards.

Restaurant Manager - De Legends - Mtito-Andei, Kenya

(2021-04 - 2023-08)

• Welcomed guests and ensured a positive customer experience.
• Handled customer inquiries, concerns, and feedback professionally.
• Managed reservations and coordinated daily operations.
• Processed customer payments and maintained accurate records.
• Supervised staff and ensured smooth service delivery.
• Assisted in promoting products and services to customers.
• Maintained a professional and welcoming environment.

High school Certificate - GOIBEI GIRLS' HIGH SCHOOL (2012 - 2015)