Mohamed Msuko

Industrial Engineering graduate and Lean Six Sigma Yellow Belt with 4+ years of demonstrated experience coordinating operations, implementing programmes, and driving process improvements across NGO and Fintech environments. Delivered a 185% boost in operational throughput and reduced project turnaround time from 20 days to 5 days through Lean-driven workflow redesign at Watu Africa. Trained 5,000+ youth, registering 200+ members to welfare and SACCO programmes, and maintaining 100% budget compliance across all managed initiatives at SHOFCO.

Proficient in Excel, Google Sheets, Value Stream Mapping, Kaizen, JIT, and root-cause analysis for data-driven operational decision-making. I combine engineering rigour with real-world operations execution.

Graduate Engineer Intern at State Department of Industry (2025-03 – Present)

Supporting implementation of government industrial programmes and quality standardisation initiatives

• Supported implementation of government industrial programmes and quality standardisation initiatives by coordinating citizen-facing service activities under the Regional Director, ensuring 100% adherence to public service procedures and regulatory documentation requirements.
• Streamlined response to citizen inquiries and inter-departmental communication by maintaining structured documentation logs, contributing to improved operational responsiveness and process consistency across the regional office.
• Participated in assigned stakeholder meetings and provided analytical input on programme activities, supporting evidence-based recommendations that contributed to improved policy implementation outcomes.

Youth Programme Implementation Coordinator & Trainer at SHOFCO NGO Company Limited (2022-12 – 2024-12)

Coordinating youth programme implementation and training across sustainable livelihood initiatives

• Drove a 45% increase in youth participation in Sustainable Livelihood programmes within Nyali sub-county by designing and coordinating targeted engagement activities, training over 1,000 youths on entrepreneurship and employability skills using structured curriculum tools and Excel-based participant tracking systems.
• Registered 200+ members to the SHOFCO SUN welfare programme and 100+ to the SHOFCO SACCO, coordinating outreach activities and member onboarding processes that expanded community financial inclusion coverage by 30% across the assigned ward.
• Delivered financial literacy training to 250+ youths and employability sessions to 5,000+ participants across SHOFCO programmes, achieving NITA-certified Trainer of Trainees (TOT) qualification and maintaining structured training records and weekly progress reports using Excel reporting tools.
• Enforced 100% budget compliance across all programme initiatives by monitoring expenditure against allocated funds using Excel-based financial tracking dashboards, ensuring cost-efficient resource utilisation with zero budget overruns across all managed activities.
• Maintained comprehensive weekly records of training sessions, participation metrics, and programme outcomes using Excel and Google Sheets, delivering structured reports to programme management that supported evidence-based decision-making and donor reporting.

Team Lead, Asset Ownership Transfer Department at Watu Africa (2020-07 – 2022-07)

Leading asset ownership transfer operations with focus on process improvement and team management

• Engineered a 185% monthly improvement in logbook collection throughput by applying Value Stream Mapping to redesign back-office workflows, leading a team of 13 and collaborating with government officials to eliminate process bottlenecks and accelerate asset transfer operations.
• Compressed project turnaround time from 20 days to 5 days, a 75% reduction, by implementing Lean process redesign and night shift operations, boosting daily transfer volumes by 166% weekly and improving overall project efficiency by 25% through customer-centric workflow improvements.
• Reconciled KES 10M in daily logbook transfer charges monthly using Excel-based reconciliation tools, ensuring 100% financial accountability and maintaining accurate records of all asset transfers and number plate coordination activities.
• Streamlined nationwide logbook dispatch processes by standardising operational procedures and coordinating cross-functional teams, reducing processing time by 20% and improving stakeholder turnaround consistency across all regional operations.
• Conducted staff training and performance coaching programmes that measurably improved team capability and job satisfaction, contributing to sustained operational gains and consistent delivery against monthly throughput targets.

Bachelor of Engineering in Industrial Engineering – Moi University (2019)